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Unified Communications

Overview
Features & Benefits
Hardware & Software Platforms

Unique Purpose-Built Distributed Voice Architecture
Allows for Reliability, Ease and Scalability

At the core of ShoreTel’s Unified Communications (UC) solution is a unique distributed platform that provides the system’s core communications capabilities. Purpose-built for IP, this open, highly reliable platform fits right in with your existing infrastructure, works seamlessly with your business applications and processes, and makes integrated business communications easy to deploy and manage.

Voice over IP (VoIP) phone systems enable businesses to use their managed intranet to enjoy the benefits of a single network for voice, data and advanced features. Designed to streamline the work of both administrators and end users, the built-in Unified Communications (UC) capabilities of ShoreTel's IP Telephony phone system are transforming the way people work. By integrating communication tasks –such as video conferencing, instant messaging, mobility and online collaboration ... usually performed with separate tools -- ShoreTel's brilliantly simple business VoIP solutions help boost productivity and reduce costs.

VoIP phone systems can be combined with traditional PBX functionality or used on a pure IP system for greater cost savings, greater mobility, and increased redundancy. Thanks to its ingenious purpose-built single-image architecture, your ShoreTel VoIP phone system scales and grows across as many sites, or as many continents, as you need. The ShoreTel distributed architecture has no single point of failure as each switch and site functions as an independent call processor.

A business VoIP system that's easy to deploy, maintain, and use.

Features & Benefits

Business VoIP anyone can use.

ShoreTel’s UC solution leverages the power of VoIP telephony to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. The easy-to-use ShoreTel Communicator has built-in tools and, at the touch of a button, a simple phone call becomes a multimedia collaboration session.

Business VoIP Makes It Easy on IT resources, too.

An ingenious IP architecture makes the ShoreTel business VoIP phone system look and behave like a single, unified platform. It distributes the system’s intelligence across the communications environment so the system scales and grows as needed, across sites and countries. With ShoreTel Director, an intuitive browser-based administrative interface, your existing IT staff can maintain the system from anywhere on the network with plug-and-play ease. Voice switches and IP Phones are ready to go as soon as they’re plugged in.

99.999% availability for 100% peace of mind.

The distributed architecture and applications, and its N+1 redundancy help ensure the availability of your business' mission-critical infrastructure. The switch-based hardware platforms help ensure that in the event of a WAN failure, the phone system continues to place and receive calls on the Public Switched Telephone Network (PSTN).

The lowest TCO in the industry.

Our Total Cost of Ownership (TCO) analysis tool can show you why ShoreTel offers the lowest for TCO in the industry. Many customers report a return on their investment within a year. Over the long term, the unified communications tools of a ShoreTel business VoIP telephone system reduce costs company-wide by streamlining business processes, putting critical information in reach, and eliminating missed calls and the need for expensive third-party conference services.

ShoreTel's Brilliantly Simple VoIP Solutions
Help Business' to Boost Productivity and Reduce Costs

ShoreTel Unified Communications Hardware

ShoreTel Voice Switches are purpose-built appliances providing VoIP telephony with unmatched reliability and availability. Our appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.
Platform Hardware

ShoreTel Unified Communications Software

The architecture at the heart of the ShoreTel software delivers feature-rich applications, making ShoreTel easy to deploy, manage, and scale. From voice routing, auto-attendant, communicator services, integrated conferencing, instant messaging, workgroups and call accounting, the ShoreTel software delivers a comprehensive range of powerful features that come standard and are fully integrated.
Platform Software

IP Telephony Solutions
- Unified Communications
- Enterprise Mobility

“"Their high level of expertise means they play a valuable part in the Endemol IT organization, acting as a virtual part of the team."” Mark Cotterel Head of IT Endemol London,

“"Adtech takes the time to fully understand our business and the challenges we are facing."” Subhash Sreedharan Head of IT Dreams High Wycombe, England

“"Adtech's communicative approach ensures that our importance as a customer is never to be underestimated."” Paul Newman Head of IT LeasedriveVelo Wokingham, England

“"Adtech delivered a turn-key ShoreTel solution to us on time and on budget. We are pleased with the ShoreTel features like mobility, Outlook integration, bridging, and voicemail-to-email." ” Dwayne Stewart Director of Secondary Marketing One Mortgage Irving, Texas USA

“adtech rox” julie smith Bosch Security Systems Nürnberg, Germany

What is the advantage to purchasing ShoreTel through Adtech?

Our 10 year history in the telecom industry ensures Adtech will maximize the opportunities that Unified Communications offers businesses. Adtech offers clients quality implementation, expert pre-sales consultants, skilled customer care teams and dedicated engineering for customized, site-specific solutions.
Why should I pick ShoreTel over Cisco, Avaya, Mitel and other competitors?

ShoreTel has been rated #1 in customer service for seven consecutive years, according to the Nemertes Research study, through its customer service, price, TCO, ROI, reliability, scalability and manageability. ShoreTel has better components with hardware-based call control and an average uptime of over 99.9994%; better architecture through live configuration distribution, distributed call control, and self-healing outage recovery; and better desktop productivity tools including presence-on-demand and native integration with desktop apps.

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