Unified Communications

 

Unified Communications

Unique Purpose-Built Distributed Voice Architecture Allows for Reliability, Ease and Scalability

Purpose-built for IP, this open, highly reliable platform fits right in with your existing infrastructure, works seamlessly with your business applications and processes, and makes integrated business communications easy to deploy and manage.

Designed to streamline the work of both administrators and end users, the built-in Unified Communications (UC) capabilities of ShoreTel's IP Telephony phone system are transforming the way people work. By integrating communication tasks -- such as video conferencing, instant messaging, mobility and online collaboration -- ShoreTel's brilliantly simple business VoIP solutions help boost productivity and reduce costs. VoIP phone systems can be combined with traditional PBX functionality or used on a pure IP system for greater cost savings, greater mobility, and increased redundancy.

View Benefits of ShoreTel

ShoreTel Unified Communications
Hardware

ShoreTel Voice Switches are purpose-built appliances providing VoIP telephony with unmatched reliability and availability. Our appliances help extend system capabilities and secure access for remote IP phones and SIP service providers.

Platform Hardware

ShoreTel Unified Communications
Software

The architecture at the heart of the ShoreTel software delivers feature-rich applications, making ShoreTel easy to deploy, manage, and scale. From voice routing, auto-attendant, communicator services, integrated conferencing, instant messaging, workgroups and call accounting, the ShoreTel software delivers a comprehensive range of powerful features that come standard and are fully integrated.

Platform Software

 


FAQs

  • What is the difference between Adtech Global WFO training and Verint’s WFO training?

    Adtech Global works with Verint to ensure all Verint customers receive professional, comprehensive training when they purchase the Verint software. Like courses given by Verint, Adtech Global’s in-depth classroom or remote training are taught by contact center experts who specialize in the Verint solutions. In addition, selling of the Verint software, Adtech Global can enroll our customers into the Verint classroom as part of our no-hassle, streamlined partner relationship.

  • I’m not sure what type of services I need. Is there a way for someone to tell me how I could improve my Workforce Optimziation environment?

    Absolutely. Adtech Global works with contact centers across the world performing consulting, managed services, training and implementation services. It is not uncommon for our consultants to perform an initial contact center business review to discovery opportunities that we could engage in to help streamline your operations.

“The Adtech Global remote admin training team was great and we can now administer the system and manage our supervisors effectively.” Michelle Medeiros Senior Call Center Engineer RBS Network Service Delivery Rhode Island USA
"With Adtech Global’s vast experience and knowledge on the Verint platform, our organization received exceptional WFM training."  Elizabeth Plaza Supervisor, WFM SWBC Texas USA
Not only was Adtech Global helpful prior to training and during training, but their quick turnaround time and dedication to the entire project was especially helpful. Racheal Bell Technical Project Manager Avaya Professional Services USA
“Adtech Global’s patient and friendly instructors provided “education” vs “training” and equipped our team with knowledge we can apply in the contact center daily.” Ambrosia Belville Workforce Analyst McKesson San Francisco, CA USA
“The trainers at Adtech Global know the product well. It was nice to have had such a knowledgeable teacher that was clearly very familiar with the solutions.” Letisia Castleberg Client Services Technical Analyst Great Lakes Higher Education Loan Services, Inc. WI USA
“The training instructors at Adtech Global are great! In addition to providing an in-depth course around the solution, they took the time to answer all of our questions thoroughly.” Tracy Buster Customer Care Manager Champion Energy Services TX USA
“The training instructors at Adtech Global do a great job covering all aspects of WFO – whether application or knowledge based, they know how to enable our team to leverage the WFO solution.” Donnie Gravley Sr. Manager Program Integration & Training Shellpoint Mortgage SC USA
“The Pemco team agreed that our Adtech Global instructor was the best WFM trainer we have ever had." Naomi Fujita Workforce Analyst PEMCO Mutual Insurance Company WA USA
"Adtech Global was knowledgeable in every aspect of WFM and also had real life experiences in many areas of contact center operations." Naomi Fujita Workforce Analyst PEMCO Mutual Insurance Company WA USA
"Along with learning about the specific tools within WFM, we learned the benefits and impacts those tools can have within the organization.” Naomi Fujita Workforce Analyst PEMCO Mutual Insurance Company WA USA
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