Customer Testimonials


Customer Testimonials

Excellent Resource

"Adtech Global had a wonderful implementation and training program, and they continue to be an excellent resource for questions and assistance even 9 months later. We’re very happy with the product but even more happy with their technical support. If we report issues, we often receive same day resolutions, which is important to a high function contact center like what we have."
Kristine Hartkopf Customer Support Center Manager Freeman Grand Prairie Texas USA

Went the extra mile!

"Adtech Global’s services team went the extra mile to provide helpful training for a successful upgrade and implementation. They even took time out of their internal training class to help us resolve some reoccurring system alarms. We greatly appreciate their efforts!"
Roger Newton Cambia Health Solutions Portland OR

Significantly Decreased Downtime

"Due to Global Monitor, we were able to take action on disruptions in service to two production recorders during business hours. This may have significantly decreased downtime and loss of call data."
David VanDyke Software Developer - CRM Systems Amway United States

Global Monitor Prevented a Service Interruption

“Due to Global Monitor’s ability to triangulate multiple alarms, we were able to schedule preventative maintenance and prevent a service interruption.”
David VanDyke Software Developer - CRM Systems Amway United States

Ability to Adjust and Think Quickly

"Adtech Global’s ability to adjust and think quickly ensured a successful training experience. Our team had positive feedback about our training experience and the relevant examples given throughout."
Eva Della-Motta Reliance Home Comfort Canada

No Room for Negativity

“Our trainer from Adtech Global was able to present the material in such a way that left no room for negativity, allowing us to fully understand how to optimize the solution for our business.”
Krista Allman Research Analyst Oregon DMV Oregon United States

Expert trainer...entertaining and engaging!

“Adtech Global provided us with an expert trainer who was not only extremely knowledgeable about the product, but also entertaining and engaging in the way he presented it.”
Systems Engineer A Large Credit Card Company USA

Informative & Interactive

“The trainer from Adtech Global delivered a very informative, interactive and engaging session for our team.”
Consultant A Large Credit Card Company USA

Exceeded Our Expectations!

“The trainers at Adtech Global are very knowledgeable, but beyond that, the passion for what they do is undeniable. They exceeded our expectations.”
Jessie Hill Workforce Optimization Project Analyst LabCorp McLeansville North Carolina USA

Engaging and Interactive Training

“Our trainer from Adtech Global was great. They answered all questions that arose during the course, and were able to create an engaging and interactive training experience for all participants.”
Mandy Research Analyst Oregon DMV Oregon United States

Best WFM Trainer We Have Ever Had

“The Pemco team agreed that our Adtech Global instructor was the best WFM trainer we have ever had. They were knowledgeable in every aspect of WFM and also had real life experiences in many areas of contact center operations. Along with learning about the specific tools within WFM, we learned the benefits and impacts those tools can have within the organization.”
Naomi Fujita Workforce Analyst PEMCO Mutual Insurance Company WA USA

Instructors Cover All Aspects of WFO

“The training instructors at Adtech Global do a great job covering all aspects of WFO – whether application or knowledge based, they know how to enable our team to leverage the WFO solution.”
Donnie Gravley Sr. Manager Program Integration & Training Shellpoint Mortgage SC USA

In-depth Training Courses

“The training instructors at Adtech Global are great! In addition to providing an in-depth course around the solution, they took the time to answer all of our questions thoroughly.”
Tracy Buster Customer Care Manager Champion Energy Services TX USA

Knowledgeable Trainers

“The trainers at Adtech Global know the product well. It was nice to have had such a knowledgeable teacher that was clearly very familiar with the solutions.”
Letisia Castleberg Client Services Technical Analyst Great Lakes Higher Education Loan Services, Inc. WI USA

Great Understanding of WFM

“The Adtech Global training team has a great understanding of the WFM application and its inner workings. They did an excellent job showing in detail how to leverage the software for our business and they were easy to learn from throughout each course. We look forward to working with Adtech Global for our Verint training needs in the future.”
Jeremy Cannamela Patient Service Representative McKesson San Francisco CA USA

Workforce Management Training Experts

“Adtech Global has the ability to clearly offer instruction around Workforce Management. Adtech Global’s patient and friendly instructors provided “education” vs “training” and equipped our team with knowledge we can apply in the contact center daily. Throughout training, they provided excellent answers to our questions, accurate direction to help improve the use of our WFM application and they ensured everyone was comfortable with each facet of WFM software.”
Ambrosia Belville Workforce Analyst McKesson San Francisco CA USA

Responsive and Professional

"Throughout each contact center implementation and support case, Adtech Global’s service engineers are responsive and professional. Adtech Global continues to prove they are more than a vendor, but a partner instead."
Bruce Clarke Project Manager MacSource Communications Syracuse New York USA

Pleasure to Work With

“Adtech Global’s Project Management team is a pleasure to work with. During our WFM implementation, they were able to communicate to all parties effectively and ensure our project was on track through the ability to coordinate meetings and updates with an uncanny ease. It is not only apparent that Adtech Global Project Managers are experienced in contact center implementations, but they also go above and beyond in their customer services efforts and create a sense of security that your project is in great hands.”
Jim Foster VP Operations TOS Ltd. Markham Ontario Canada

Quick Turnaround Time & Dedication

Our experience with the Adtech Global training team and consultants was excellent. Not only was Adtech Global helpful prior to training and during training, but their quick turnaround time and dedication to the entire project was especially helpful.
Racheal Bell Technical Project Manager Avaya Professional Services USA

Exceptional Training

"With Adtech Global’s vast experience and knowledge on the Verint platform, our organization received exceptional training.  Our team feels well equipped to begin maximizing the use of our Workforce Management solution through the best practices, insight and training shared by Adtech Global."
Elizabeth Plaza Supervisor, WFM SWBC Texas USA

Truest Definition of a Partnership

“Thank you Adtech Global for your assistance, hard work and flexibility.  Our experience with you over the past few months has been the truest definition of a partnership.”
Amit Patel Technical Project Manager Avaya Professional Services USA

Valuable Support Team

“Over the past several months, I have had the pleasure of working with the Adtech Global support team. They have been a valuable asset in guiding my coworker's to a resolution of the installation of WFO on Windows 7 PC's, not to mention our day to day operations! It's a rare opportunity to work with a vendor that I don't have to chase down and/or follow up with. They are a tremendous asset to our support team and I'm grateful to have them as a resource!”
Kathy Forsythe Telecom Analyst Dell Maryland USA

Fantastic Services

“Adtech Global’s services team is fantastic! We contacted them and they knew exactly what to do; and everything was done immediately. Adtech Global is so reliable and quick that we will continue to lean on them all for all of our WFO needs.”
Jack Sheeley Network Engineer II Commerce Bank Missouri USA

Remote Training

“The Adtech Global remote admin training team was great and we now have the information we need to administer the system and manage our supervisors effectively.”
Michelle Medeiros Senior Call Center Engineer RBS Network Service Delivery Rhode Island USA

Fast Support Resolution

"We are very pleased with the resolutions we have seen from the Adtech Global support team. The technical expertise was evident when you were able to identify a complex issue quickly and professionally. We look forward to working more with Adtech Global on future Verint upgrade projects."
Bryan Smathers Network Specialist II Federal Credit Union Lake Mary Florida USA

Contact Center Expertise

“The commitment and professionalism shown by all the Adtech Global team is highly commendable and very much welcomed here in IMT English Heritage. We set a tough task and you met it without flinching. As a customer, we could not ask for more.  Many thanks and well done!”
Steven Slade Head IMT Programmes English Heritage Wiltshire United Kingdom

Engineers Have Been Outstanding

"Adtech Global has been the perfect technology partner to support our growth strategy. Their engineers have been outstanding throughout the entire job and their expertise essential to our project’s success, despite numerous complexities."
Tom Harvey IT Director One Fine Stay London England

Satisfied with Updated System

“The hardware refresh done by Adtech Global was implemented successfully and we are very satisfied with our updated system that will extend the life of our current investment and position ourselves for future upgrades.”
Bernhard Goller Roche Diagnostics GmbH

Hardware Refresh Solution

"Adtech Global offers Molecular Devices customers a great solution to provide a hardware refresh. The Molecular Devices customers will benefit from our increased partnership with Adtech Global."
Frank Haffner Senior Account Manager of Drug Discovery Molecular Devices

Identify Issues Before They Impact Services

“It was quickly evident that Global Monitor has huge potential for us. The greatest value is the solution’s ability to identify issues before they impact our service. We’ve seen a significant difference in the prevention of system issues.”
Tim Gafford Director of IT Infratstructure Medco Health Solutions, Inc.

Design & Development Expertise

“With the need to develop a new generation of high performance HD decoders, Adtech was instrumental in helping us overcome significant design and development challenges, including a very aggressive time-to-market requirement. The end result is a versatile platform designed to push the boundaries of video decoding technology. Adtech aligned multiple field, R&D, logistics and project management resources closely with our team at Bosch Security Systems to implement the 2nd Generation Intel Core i3 processor into a customized solution that supports maximum bit rates for a high number of concurrent video streams, creating a distinct advantage for Bosch in the physical security and surveillance space. Through Adtech’s engineering and production teams, Bosch has introduced IP video decoding technology with industry-leading advances. We look forward to working with Adtech on future programs”
Konrad Simon Product manager Bosch Security Systems Nürnberg Germany

Turn-key Solution

"Adtech delivered a turn-key solution on time and on budget. We are pleased with the products features like mobility, Outlook integration, bridging, and voicemail-to-email. Adtech's focus on the customer experience showed through during our implementation, and it is great to have Adtech available to us 24x7 whenever we have a question or an issue."
Dwayne Stewart Director of Secondary Marketing One Mortgage Irving Texas USA

Willing to Go the Extra Mile

"We have been a satisfied Adtech customer since 2008. Adtech provided excellent service beginning with the installation of our Verint applications, and has been a valued partner ever since via their outstanding client care. The Adtech team is always willing to go the extra mile to ensure our contact center is running smoothly, even working individually with us outside of their normal business hours. Anytime we have a question or need technical support, we always receive a professional and accurate response very quickly, which allows us to focus our efforts on other important issues."
Kevin Keehan Senior IT Manager Level One Greer SC USA

Competitive Pricing, Robust Products

"Our work with Adtech has always resulted in competitive pricing, robust products and an Adtech team that is very attentive to our needs. Adtech has always been flexible in making adjustments to our specifications, including changing the drive mount plate, adding protective film over the LCD, providing cutouts for PCI cards in the packing foam and locking down the mounting screws. Adtech responds immediately to our technical issue inquiries and provides excellent customer care."
Valentino Herrera Sentry Technical Support Tektronix El Segundo TX USA

Trusted Partner

"Adtech Global provided us with products, support and professional services that complement our own which help differentiate us from competitive solutions. They are a trusted partner to us and we find them to be attentive to our business needs. They provide a valuable service and they are of considerable support to our own commitments and obligations to our customer."
Robert Baynes Operations Director Telindus Camberley England

Communicative Approach

"Adtech's communicative approach ensures that our importance as a customer is never to be underestimated. Adding valuable layers of supply and consultancy to our partnership means that we are happy to include Adtech within our team."
Paul Newman Head of IT LeasedriveVelo Wokingham England

Exactly What We Look For

"Adtech's approach to business was exactly what we look for at Dreams. They take the time to fully understand our business and the challenges we are facing and only then recommend the solution they truly feel will provide us with what we need."
Subhash Sreedharan Head of IT Dreams High Wycombe England

High Level of Expertise

"Adtech is a trusted partner who invests time and effort in understanding our exact requirements in order to be able to recommend the most appropriate solution for our IT needs. Their high level of expertise means they play a valuable part in the Endemol IT organization, acting as a virtual part of the team."
Mark Cotterel Head of IT Endemol London UK
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