Adtech Global Support

 

Adtech Global Support

Why choose Adtech Global for your Verint support?

Adtech Global offers quality, one-stop hardware and software support for customers worldwide. Specialized in break/fix, application upgrades, new features and bug fixes, Adtech Global is a single point of entry for your Verint support.

Our philosophy is to provide you with tools and knowledge via training, troubleshooting guides and knowledge based articles to enable your trained personnel to quickly troubleshoot and resolve common problems.

Our goal is to be a continuous part of your success. We are ready to respond quickly to answer any questions or issues you may have.  When you submit a case to Adtech Global, the inquiry is routed to the best qualified technician to resolve the issue.

Our global footprint includes locations in Atlanta and London that are focused on supporting your needs. We strive to become your global technology partner by combining our quality-focused design and engineering team with our world-class Professional Services and Technical Assistance Center team to make every interaction a first-class experience. We like to call it the “Adtech Global Experience.”

Our Support Services Include:

Technical Assistance Center

The Technical Assistance Center Team (TAC) has experience supporting some of the largest companies in the world. Through this point of contact into all of Adtech Global’s support offerings, your needs are diagnosed and routed to the most qualified technician. You can reach the Technical Assistance Center Team 24x7x365 via phone (678-679-2000 ext 4) or email (support@adtechglobal.com) to assist with issues and concerns to ensure smooth operation of your supported platform.

Product Updates & New Releases

Our support policy provides software releases as they become available, including application upgrades, new features and bug fixes. Adtech Global support technicians communicate new product and feature releases to all customers.

End of Life Notices

Working closely with the manufacturers, the Technical Assistance Center Team will advise you of End of Life (EOL) and End of Support (EOS) hardware and software products from the manufactures perspective. This information assists your business decisions as to when to upgrade to a newer, more capable product solution. Although the manufacturer may not support the solution because of their policies, the Technical Assistance Center Team may continue to support the solution (excluding code changes and/or obsolete and unavailable hardware).

Problem Resolution

This program provides continual technical support (break/fix) for your hardware and software solutions. It is our responsibility to assist you with troubleshooting and resolving issues that occur with the product under normal operating environments. If you would benefit from consultation, training, or answers to basic questions, our Technical Assistance Center Team will facilitate training and/or consultation.

Remote Diagnostics

In order for the Technical Assistance Center Team to effectively perform diagnostics remotely and resolve problems in a timely manner, the client will have access to a Technical Assistance Center Team provided utility to which the client will login and provide the necessary access for the technician. Adtech Global will not be responsible for any licensing exposure outside of the current remote access tool that is currently provided by Adtech Global. When remote diagnostics are necessary, Adtech Global will work with you to ensure that the existing network and connectivity security is maintained.

 

 


“Adtech Global’s services team is fantastic! They are so reliable and quick that we will continue to lean on them all for all of our WFO needs.” Jack Sheeley Network Engineer II Commerce Bank Missouri USA
“Adtech Global has a great number of people working to make sure that their clients and customers are well taken care of.” Jim Foster VP Operations TOS Ltd. Markham, Ontario Canada
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faqs

  • What sets Adtech Global apart from other technology solutions providers?

    Adtech Global's best-of-breed technology combined with our people and our services allows your business to run more efficiently with robust technology and a total solution package. Adtech Global offers flexible and a highly scalable blend of services to bring value to every solution to provide the highest quality service for all of our customers, and complete project management around all aspects of our solutions.

  • What products and services do you offer?

    At Adtech Global, we are predominantly a services company helping businesses leverage and advance their technology to focus on their core competency while improving operations and customer service. We have been a master distributor and services partner for the Verint Impact 360 contact center software for over 15 years. We are also a certified services partner for the Avaya WFO contact center software and create customized hardware solutions for Independent Software Vendors and companies seeking a hardware partner.

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