Verint Customer Engagement Optimization

Serving as a leading distributor and services provider for over 16 years, Adtech Global understands how to leverage Verint applications to increase customer service efforts throughout your business.  As a leading distributor, implementation and consulting partner, Adtech Global offers comprehensive, turn-key services for an exceptional end-user experience and streamlined contact center operations.

Getting started with Adtech Global is easy. We offer product demonstrations upon request, with experts standing by to immediately evaluate and recommend the ideal applications and services for your environment. Learn more about the Verint applications below.

customer engagement

Verint’s Customer Engagement Optimization software helps your organization enrich interactions, optimize its workforce, and improve enterprise processes. Together, these solutions enable your organization to deliver consistent, contextual, and personalized experiences that count, no matter which channels customers use to engage. Moreover, you can aggregate, analyze, and act on the enormous amount of customer, workforce, and other business data that results from these interactions across various departments and systems.

verintcertified

Customer Analytics

Improve the Customer Experience as You Optimize Your Business

One of the biggest challenges facing organizations is the need to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience—across all communication channels.

Verint has augmented its Voice of the Customer Analytics solutions with Engagement Analytics to help transform these goals from divergent to complementary. Verint’s portfolio of Customer Analytics solutions helps organizations capture customer interactions, feedback, and journeys across multiple channels; analyze and interpret them in the context of business objectives; and respond more effectively to customer, business, and market demands. With these solutions, organizations can deliver consistent, contextual, and personalized customer experiences while providing insight for enhancing enterprise performance, customer and employee engagement, and consumer loyalty.

Verint Customer Analytics solutions include:

  • Speech Analytics—for mining recorded calls and surfacing customer sentiments and rising trends.
  • Text Analytics—for extracting actionable business intelligence from text-based documents and interactions across a variety of channels, including web chat, email, social media, and more.
  • Enterprise Feedback Management—for capturing customer feedback as part of—or independent from—contact center feedback. Mobile solutions can enable you to capture feedback anywhere, anytime. Enterprise Feedback Management IVR for capturing transactional feedback over the IVR.
  • Engagement Analytics—for gathering and correlating massive amounts of data on customer interactions, journeys, and profiles to help enhance customer and employee engagement.

Enterprise Workforce Optimization

Align Your Workforce With Your Customers

What if your organization could improve the way in which it engages and serves its customers? And what if you could enable your employees to work more productively and effectively while leveraging the valuable information in customer interactions to make better business decisions? With Verint® WFO, you can.

Organizations around the globe rely on our customer-centric workforce optimization solutions to help them align their business processes around their customers’ wants and needs. Our WFO solution can help your organization develop better engagement between customers and employees. Our solution portfolio includes:

Verint WFO helps contact centers, branch and back-office operations, marketing and customer care, and financial compliance organizations deliver world-class customer experiences. Our solutions provide actionable intelligence for enhancing products, processes, and workforce performance; reducing costs and liability; and generating revenue and competitive advantage.

Workforce Optimization includes the following applications:

Engagement Management

Manage the Customer Experience

Verint Engagement Management software supports the specialized needs of service agents and their customers in large and midsize organizations. With implementations in the commercial and public sector, this robust solution set helps create positive customer experiences across all channels.

Engagement Management solutions include:

  • Employee Desktop
  • Email, Chat & Co-Browse (Advanced Co-Browse)
  • Knowledge Management & Web Self-Service
  • Case Management
  • Live Chat
  • Voice & Mobile Self-Service
  • Social Engagement & Communities
  • Adaptors and APIs
Case-Study-Managed-Care-Leader

Case Study

Managed Care Leader

Read how Workforce Management helps one of the fastest growing managed care organizations in the northeast United States, meet their customer service operations.

eBook-Not-All-WFO-Solutions-Are-Created-Equal

eBook

Not All WFO Solutions Are Equal

Don’t settle when it comes to your Workforce Optimization solution, discover in this eBook how not all WFO solutions are created equal.

Whitepaper-Customer-Inspired-Excellence

Whitepaper

Customer Inspired Excellence

How is your customer service? Is it positive? Does it foster loyalty? Build profitability? This whitepaper helps you explore these questions.

democta

Demo

Interested in Verint Customer Engagement Optimization Resources?

Contact us to receive a demo, quote or consultation. Our experienced professionals are here to help.

x