Have you ever been on a call with a contact center agent to discuss a miss-shipped product, a broken shipment or to get a better understanding of your bill and thought “If only the agent could see what I am seeing!”? TechSee helps put an end to the frustrating “blind” support that comes with voice calls by adding the power of visual support. Smart remote visual guidance adds the magic of sight, enabling contact center agents to intelligently and quickly understand your customer’s needs and questions and properly address them. This solution leverages existing mobile technology to power visual remote support without having to download or install mobile applications to the end customer smart phone.
They say “A picture is worth 1000 words.” By enabling agents to see what your customer is looking at, contact center agents are able to provide technical and remote support by addressing problems quicker and ultimately lowering average handle times, increasing first time call resolutions and reducing repeat call volume. Not to mention the increase in customer satisfaction by having a better overall customers experience. With the widespread availability of mobile technology, why wouldn’t your contact center utilize this remote support technology to help your customers?