How do I receive Verint upgrades?Any Verint upgrades, patches or new releases will be applied during standard maintenance windows. Adtech Global will notify customers ahead of time if there will be any scheduled downtime to perform an upgrade. Depending upon the customers’ applications, AIM and screen capture updates may be required from Adtech Global.
Adtech Global requires that all users have a valid username and password to access the data. We utilize industry standard Secure Socket Layer (SSL) encryption to secure data as it travels back and forth to the Adtech Global cloud.
Verint provides the tools necessary for your company to be PCI compliant, however Verint is not PCI compliant. Unlike premise-based offerings, Adtech Global's cloud-based WFO includes basic encryption when data is in transit or at rest.