SKY Login

 

SKY Login

SKY is fully supported in Internet Explorer 7, 8 and 9. If you have problems accessing SKY, please contact the support team at (678) 679-2000 ext. 4 or email support@adtechglobal.com


 

SKY FAQs

  • How is my data secured?
    Adtech Global requires that all users have a valid username and password to access the data. We utilize industry standard Secure Socket Layer (SSL) encryption to secure data as it travels back and forth to the Adtech Global cloud.
  • Does the solution meet PCI compliance?
    Verint provides the necessary tools for your company to be PCI compliant, however, Verint is not PCI compliant. Unlike premise-based offerings, SKY includes basic encyption when data is in transit and at rest.
  • How long can I store my recordings?
    The service offers you the ability to keep the recordings for as long as you would like.  There will be a monthly fee dependent upon the amount of storage you have allocated.
  • Is Adtech Global’s data center secure?
    Our data center has fully-redundant high-density power and cooling capacities engineered to the highest specifications available.  The data center features state-of-the-art security and fire-protection systems including digital video surveillance cameras, electronic access cards, fingerprint authentication scanners, early-warning smoke-detection and pre-action fire suppression systems with pressure sensors to ensure proper air is flowing to cool our systems.





  • How does SKY work with my existing phone switch?
    A small appliance (either 1.5 x 17.02" or 2.75 x 9.96") will be installed at the customer’s location to communicate with the phone switch.  Any switches that Verint version 11.1 spec supports will also be supported in the cloud.
  • How do I control and maintain Verint if it’s in the cloud?
    The Verint application is web-based and therefore all of your adds, changes and deletes will be performed
    through your web browser.
  • Who is responsible for on-site maintenance of the recording appliance?
    Adtech Global will maintain the recording appliance. There will be no need for the customer to configure this box.
  • How do I receive Verint upgrades?
    Any Verint upgrades, patches or new releases will be applied during standard maintenance windows.  Adtech Global will notify customers ahead of time if there will be any scheduled downtime to perform an upgrade.  Depending upon the customers’ applications, AIM and screen capture updates may be required from Adtech Global.

"Their high level of expertise means they play a valuable part in the Endemol IT organization, acting as a virtual part of the team." Mark Cotterel Head of IT Endemol London, UK
"Adtech Global takes the time to fully understand our business and the challenges we are facing." Subhash Sreedharan Head of IT Dreams High Wycombe, England
"Adtech Global's communicative approach ensures that our importance as a customer is never to be underestimated." Paul Newman Head of IT LeasedriveVelo Wokingham, England
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FAQs

  • How is my data secured in the cloud?

    Adtech Global requires that all users have a valid username and password to access the data. We utilize industry standard Secure Socket Layer (SSL) encryption to secure data as it travels back and forth to the Adtech Global cloud.

  • Does the cloud-based WFO solution meet PCI compliance?

    Verint provides the tools necessary for your company to be PCI compliant, however Verint is not PCI compliant. Unlike premise-based offerings, Adtech Global's cloud-based WFO includes basic encryption when data is in transit or at rest.

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