Support Help Desk

Adtech Global offers quality, one-stop hardware and software support for customers worldwide. Specialized in break/fix, application upgrades, new features and bug fixes, Adtech Global is a single point of entry for help with Verint software needs.

Our philosophy is to provide you with tools and knowledge via training, troubleshooting guides and knowledge based articles to enable your trained personnel to quickly troubleshoot and resolve common problems.

Our goal it to be a continuous part of your success. We are ready to respond quickly to answer any questions or issues you may have.  When you submit a case to Adtech Global, the inquiry is routed to the best qualified technician to resolve the issue.

Our global footprint includes locations in Atlanta and London that are focused on supporting your needs. We strive to become your global technology partner by combining our quality-focused design and engineering team with our world-class Professional Services and Technical Assistance Center team to make every interaction a first-class experience. We like to call it the “Adtech Global Experience.”

Tiered Support Levels

The Technical Assistance Center provides a single point of entry into all of Adtech Global’s support offerings with tiered levels of silver or gold support.

Day2 HiTouch Service

This program was designed to focus on troubleshooting and resolution efforts for the first 30 days after your implementation. The Day 2 HiTouch is included with the Adtech Global support contract, at no additional cost.

No Call Handlers

Each time you call into the Technical Assistance Center, you speak to a support engineer that has been cross trained to address all aspects of your Workforce Optimization software or hardware needs

After-Case Follow Up

At Adtech Global continuous improvement is of the utmost importance. After each closed case our success managers will reach out to you for a quick questionnaire.

  • Technical Assistance Center

    The Technical Assistance Center Team (TAC) has experience supporting some of the largest companies in the world. Through this point of contact into all of Adtech Global’s support offerings, your needs are diagnosed and routed to the most qualified technician. You can reach the Technical Assistance Center Team 24/7/365 via phone (678-679-2000 ext 4) or email ( to assist with issues and concerns to ensure smooth operation of your supported platform.

  • Product Updates & New Releases

    Our support policy provides software releases as they become available, including application upgrades, new features and bug fixes. Adtech Global support technicians communicate new product and feature releases to all customers.

  • End of Life Notices

    Working closely with the manufacturers, the Technical Assistance Center Team will advise you of End of Life (EOL) and End of Support (EOS) hardware and software products from the manufactures perspective. This information assists your business decisions such as to when to upgrade to a newer, more capable product solution. Although the manufacturer may not support the solution because of their policies, the Technical Assistance Center Team may continue to support the solution (excluding code changes and/or obsolete and unavailable hardware).

  • Problem Resolution

    This program provides continual technical support (break/fix) for your hardware and software solutions and help with Verint software as needed. It is our responsibility to assist you with troubleshooting and resolving issues that occur with the product under normal operating environments. If you would benefit from consultation, training, or answers to basic questions, our Technical Assistance Center Team will facilitate training and/or consultation.

  • Remote Diagnostics

    In order for the Technical Assistance Center Team to effectively perform diagnostics remotely and resolve problems in a timely manner, the client will have access to a Technical Assistance Center Team provided utility to which the client will login and provide the necessary access for the technician. Adtech Global will not be responsible for any licensing exposure outside of the current remote access tool that is currently provided by Adtech Global. When remote diagnostics are necessary, Adtech Global will work with you to ensure that the existing network and connectivity security is maintained.

First Business Day Support

You never know what issues can arise on the first day of using your contact center software. First business day support provides a technical resource, with prior knowledge of your system, on call for rapid resolution and help with Verint software if problems during your first business day of use.


Cutover Support

After the deployment of your contact center software and before the transition to traditional technical support, Adtech Global offers Cutover Support (onsite or remote) to guide you through the process of going live and consolidating existing systems.



Support Services

Why chose Adtech Global? Our Technical Assistance Center has fast response targets and automatic escalations.


Services Menu

Adtech Global offers a variety of services to meet all your contact center needs. See what we can do to help you.


Optimization Services

Leverage our Optimization Services for your WFM, QM, DPA and Speech Analytics systems for maximum impact on your business.



Interested in Support Help Desk?

Contact us to receive a demo, quote or consultation from our experienced professionals.