Contact Center Software Implementation Services

Adtech Global has performed thousands of contact center software installations worldwide. Our experienced implementation engineers, project managers and technical specialists are trained in the complexities of integrating Verint, Avaya and Calabrio Workforce Optimization and customized contact center hardware.  Our services team manages each step of the process to keep your technical and business teams involved and up-to-date on planning and risks. After the completion of the implementation services milestone process, your entire system will be capable of performing to optimal specifications with minimal interruptions to your business.

  • Planning and Design

    Our dedicated pre-sales team specializes in solution design, establishing timelines and application consulting.

  • Hardware and Software Deployment

    Server validation, servers racked and servers added to the customer network take place during hardware and software deployment.

  • Software Installation

    Software is installed and required service packs and patches are updated. During this process, Adtech Global also completes SQL installation and licensing.

  • Software Integration & Configuration

    Our engineers take care of ACD, CTI, desktop and network integration as well as enterprise system administration, unified user management and interaction application administration.

  • Installation Documentation

    Adtech Global completes all installation documentation including an installation report, site acceptance test plans and CFE guide.

  • Training and Knowledge Transfer

    Adtech Global provides pre and post installation training so you make the most of your software.

Proven Methodology

Adtech Global’s proven methodology has been used at contact centers across the world to ensure customer success. Our implementation services process is the result of continuous process improvement and years of experience obtained through effective and accurate execution of projects. These milestones represent the most significant events and provide a basis for tracking implementation project progress.

implementation services

Adtech Global offers implementation and configuration services for the following solutions:

  • Verint Customer Analytics
  • Verint Workforce Optimization
  • Verint Engagement Management
  • Avaya Workforce Optimization
  • Calabrio ONE
  • SSO/LDAP
  • PCI Encryption

Pre-Install and Post-Install Training Overview

As part of our proven methodology, Adtech Global will facilitate all training on the applications being implemented both before and after installation. View Adtech Global’s entire training course catalog.

Implementation & Configuration

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Implementation and Configuration

This service ensures you start off right with new applications or software.

CCTR Services Menu

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Services Menu

Adtech Global offers a variety of services to meet all your contact center needs to best support customers.

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Support Services

Why chose Adtech Global? Our Technical Assistance Center has fast response targets and automatic escalations.

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Interested in our services?

Contact us to receive a demo, quote or consultation from one of our experienced experts.

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