Post Implementation Services Review

After the implementation of contact center software, you still might have questions and concerns regarding the functionality of your software. The purpose of this consulting service is to evaluate and clarify how successfully project objectives were met during implementation and provide additional contact center training when setting up your system.

The Post Implementation Services Review provides solid and versatile post-implementation training to clarify the functionality of WFO solutions.

During this consulting service, Adtech Global will:

  • Review systems are working efficiently after implementation
  • Fine-tune initial contact center training and answer additional questions
  • Customize contact center training to each unique business environment
postimpreview

Adtech Global provides comprehensive services for you to leverage your applications to work best for your business. You can trust your WFO applications to Adtech Global’s experienced consultants. Our teams are trained with cross-functional collaboration for continuous improvement and specialize in business process optimization, training, platform migrations, and WFO strategy. With an average of 12+ years in contact center management, all of our consultants have an in-depth understanding of implementing industry best practices.

  •  17+ years of Workforce Optimization and contact center expertise

  • Large, global infrastructure with teams that serve customers worldwide

  •  Proven methodologies to meet your needs fast

  • Quick-start projects with firm targets for each milestone

  • Fixed, cost-effective rates

  • Services for the entire Customer Engagement Optimization suite

Optimization Services (2)

Brochure

Optimization Services

Leverage our Optimization Services for your WFM, QM, DPA and Speech Analytics systems for maximum impact on your business.

CCTR Services Menu

Brochure

Services Menu

Adtech Global offers a variety of services to meet all your contact center needs to best support customers.

FlexAssist Brochure

Brochure

FlexAssist

Flexible consulting, training and assistance for your Workforce Management and Quality Monitoring applications.

democta

Consultation

Interested in Our Services?

Contact us today for a one-on-one consultation with one of our services experts.

x