FlexAssist Contact Center Consulting

Adtech Global provides a customized, timely contact center consulting experience to give you the exact assistance you need, when you need it. FlexAssist is a cost-effective contact center consulting service where customers purchase a block of time and use it as need arises. Whether it’s refresher training on a specific feature or consulting about best practices for your particular business needs, you own the agenda. Simplify your WFO experience by allowing Adtech Global experts to assist you with your questions or concerns at anytime.

Training, consulting, assistance and more – you decide with your block of time!



  • Blocks of times are pre-paid, so you receive assistance right when you need it
  • You create the agenda to focus on areas you want addressed
  • Use your contact center software most efficiently and effectively for the needs of your business
  • Only pay for a selected block of time that can be used on numerous occasions as questions arise
  • Newly hired resources can receive one-on-one consultation and adapt through personalized assistance

Adtech Global provides comprehensive services for you to leverage your applications to work best for your business. You can trust your WFO applications to Adtech Global’s experienced consultants. Our teams are trained with cross-functional collaboration for continuous improvement and specialize in business process optimization, training, platform migrations, and WFO strategy. With an average of 12+ years in contact center management, all of our consultants have an in-depth understanding of implementing industry best practices.

  • 17+ years of Workforce Optimization and contact center expertise

  • Large, global infrastructure with teams that serve customers worldwide

  • Proven methodologies to meet your needs fast

  • Quick-start projects with firm targets for each milestone

  • Fixed, cost-effective rates

  • Services for the entire Customer Engagement Optimization suite


Optimization Services

Leverage our Optimization Services for your WFM, QM, DPA and Speech Analytics systems for maximum impact on your business.

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Adtech Global offers a variety of services to meet all your contact center needs to best support customers.

FlexAssist Brochure



Flexible consulting, training and assistance for your Workforce Management and Quality Monitoring applications.



Interested in Our Services?

Contact us today for a one-on-one consultation with one of our services experts.