Call Center Consulting Services

Adtech Global provides comprehensive services for you to leverage your applications to work best for your business. You can trust your WFO applications to Adtech Global’s experienced consultants. With an average of 12+ years in contact center management, all of our consultants have an in-depth understanding of implementing industry best practices.

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Optimization Services

Optimization for DPA, Speech, WFM, and QM prevents common issues associated with activation in your contact center by allowing Adtech Global to extend consulting before and after implementation.

Ignite Speech Analytics

Our seasoned Speech Analytics experts will take your organization through a discovery process of reporting and trend analysis to reveal insights on reducing costs and improving products, processes, and the overall customer experience.

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Business Needs Assessment

The Business Needs Assessment reviews your current contact center environment and works to provide tactical recommendations based on industry best practices and your unique business model.

Post Implementation Review

The Post Implementation Review provides solid and versatile post-implementation training to clarify the functionality of WFO solutions to ensure your solutions are working efficiently after implementation.

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FlexAssist

FlexAssist is a customized, timely consulting experience that gives the customer the exact assistance they need, when they need it. With FlexAssist, customers purchase a block of time and use it ad hoc as the need arises.

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