IP Telephony Resources

 

IP Telephony Resources

White Papers

Aberdeen's Unified Communications TCO Benchmarking Study

Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution - enabling organizations to properly evaluate competing solutions.

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Aberdeen's Unified Communications TCO Benchmarking Study

Best Practice Tips on Building a Unified Communications Business Case

Today’s IT investments require bottom-line, quantifiable truths and Unified communications (UC) is no exception. This whitepaper covers best practice tips on building a comprehensive business case for UC systems.

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Best Practice Tips on Building a Unified Communications Business Case

Demystifying Unified Communications

To achieve UC and other next-generation benefits, companies must build the right foundation.

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Demystifying Unified Communications

Enterprise Mobility Guide 2011

It can’t be denied: Enterprise mobility is truly taking off. Bandwidth is everywhere—and getting faster.

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Enterprise Mobility Guide 2011

Forrester Report: Build A Better Business Case For UC

This July 2012 report details Forrester Research inc.’s recommendation for IT professionals building out a Unified Communications and Collaboration infrastructure within their business.

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Forrester Report: Build A Better Business Case For UC

Gartner Marketscope Report for Unified Communications, 2010

Gartner’s Marketscope report focusing on Unified communications for businesses up to 500 employees

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Gartner Marketscope Report for Unified Communications, 2010

Nemertes Research PilotHouse Awards for IP Telephony, Q3 2011

The Nemertes Research annual PilotHouse covering IP Telephony

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Nemertes Research PilotHouse Awards for IP Telephony, Q3 2011

ShoreTel Whitepaper – The Case Against Complexity

Demonstrates the advantages of the simplicity underpinning ShoreTel’s products and solutions.

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ShoreTel Whitepaper – The Case Against Complexity

Case Studies

Flights and Packages Ltd

Adtech Global implements a Scalable ShoreTel Unified Communciations Solution at Flights and Packages Ltd to Increase Productivity and to Measure Calls

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Flights and Packages Ltd

ShoreTel

ShoreTel Communicator

Transforming the way people work with brilliantly simple unified communications

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ShoreTel Communicator

ShoreTel Dock for Apple iPhone and iPad

The ShoreTel Dock is the first and only business-grade device that transforms the Apple iPhone and iPad into desk phones for the mobile generation.

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ShoreTel Dock for Apple iPhone and iPad

ShoreTel IP Phones

Simplifying communications for the way people work today

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ShoreTel IP Phones

ShoreTel Mobility Client

The ShoreTel Mobility Client is the software component of the solution that runs on smartphones and tablets. It gives users easy and secure access to enterprise UC applications on their mobile devices.

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ShoreTel Mobility Client

ShoreTel Mobility Solution

Redefine the meaning of the mobile workforce and put the power of the desk phone in their pockets

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ShoreTel Mobility Solution

ShoreTel Small Business Solution

Brilliantly simple communications that grow with your business

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ShoreTel Small Business Solution

ShoreTel TCO Tool

An important guide to assessing the business and financial impact of unified communications systems

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ShoreTel TCO Tool

ShoreTel Unified Communications Platform

Unique architecture distributes intelligence throughout the system and offers modular scalability

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ShoreTel Unified Communications Platform

ShoreTel Enterprise Contact Center

ShoreTel Enterprise Contact Center Solution

Maximizing customer satisfaction in the virtual call center

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ShoreTel Enterprise Contact Center Solution

ShoreTel Enterprise Contact Center Solution Specifications

ShoreTel Enterprise Contact Center provides a range of features to satisfy the needs of all organizations, from basic call center capabilities to sophisticated distributed multimedia contact center capabilities.

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ShoreTel Enterprise Contact Center Solution Specifications

Adtech Global IP Telephony Expertise

ShoreTel/Adtech Global Overview

Adtech is a select ShoreTel channel partner that provides world-class consulting, implementation, and support for your ShoreTel system.

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ShoreTel/Adtech Global Overview

Unify and Simplify with ShoreTel

Experience ShoreTel, the all-in-one IP phone system with built-in UC and contact center capabilities that easily connects customers to the right agent at the right time.

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Unify and Simplify with ShoreTel

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