Monitoring

 

Monitoring

Software Application Specific Monitoring

Unlike most monitoring applications, Global Monitor is designed to be customized to your specific software applications to ensure they are working effectively at all times. With capabilities to alert your technical team of any negative trends or problem occurrences, your team can gain real-time insight into any existing software issues.  

Proven to improve your entire system performance and up-time by monitoring hundreds of software, hardware and OS data points throughout your system, your IT staff is able to focus on other job responsibilities.

  • global monitorWholistic: Global Monitor focuses on your unique software environment while also alerting on hardware and operating system issues.
  • Customized: The service is configured for your environment, modifying alerts based on average thresholds identified by the team.
  • Priority Level Driven: You choose what is monitored, which alerts should be immediate, who should get them, and how often or what time of day.
  • Proactive: React to future issues as you detect where problem areas exist and when they occur.
  • Professional Consulting: Receive professional review, recommendations and consulting
  • Universal: Can be designed for any hardware or software applications
  • Data Security: Only metrics surrounding the data is collected .  No propriety data, including Verint data and voice files, is collected.

Our monitoring service allows your business to proactively react to future issues as you detect where problem areas exist and when they occur. Whether you work in a small business, large enterprise or contact center space, Adtech Global's monitoring services can offer the peace of mind of knowing the status of your hardware and software applications at all times.


Global Monitor is pre-configured for the entire Verint solution.  Learn about Global Monitor for Verint.

"Adtech Global's communicative approach ensures that our importance as a customer is never to be underestimated." Paul Newman Head of IT LeasedriveVelo Wokingham, England
“The Adtech Global remote admin training team was great and we can now administer the system and manage our supervisors effectively.” Michelle Medeiros Senior Call Center Engineer RBS Network Service Delivery Rhode Island USA
“Adtech Global’s services team is fantastic! They are so reliable and quick that we will continue to lean on them all for all of our WFO needs.” Jack Sheeley Network Engineer II Commerce Bank Missouri USA
“The Adtech Global support team has been a valuable asset in guiding a resolution of the installation of WFO on Windows 7 PC's, and our day to day operations!” Kathy Forsythe Telecom Analyst Dell Maryland USA
With Adtech Global’s vast experience and knowledge on the Verint platform, our organization received exceptional WFM training.  Elizabeth Plaza Supervisor, WFM SWBC Texas USA
Not only was Adtech Global helpful prior to training and during training, but their quick turnaround time and dedication to the entire project was especially helpful. Racheal Bell Technical Project Manager Avaya Professional Services USA
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FAQs

  • My company has locations all over the world. Is there a way that Adtech Global can provide quality service to all of my locations?

    Yes. Adtech Global has been a global solutions provider for 10 years. With 5 locations across the world, we guarantee the same great service, no matter what location.

  • What sets Adtech Global apart from other technology solutions providers?

    Adtech Global's best-of-breed technology combined with our people and our services allows your business to run more efficiently with robust technology and a total solution package. Our team of experts knows the importance of assurance and trust you need from your technology partner throughout all your turnkey solutions. Adtech Global offers flexible and highly scalable blend of services to bring value to every solution, technology that are leaders in their industry, customer service representatives committed to providing the highest quality service for all of our customers, and complete project management around all aspects of our solutions.

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