Global Monitor Service

 

Global Monitor Service

Maximize Business Continuity for Your Entire Verint Impact 360 and Avaya WFO Environments.

  • Are you looking for comprehensive metrics around your system's performance?
  • Are you getting non-actionable information from your applications' native monitoring tools?
  • Do your contact center productivity and compliance tools work less than optimally?

Global Monitor

The answer is Global Monitor®.
Global Monitor® is the only application-specific managed service that collects key application, hardware, operating system and infrastructure metrics in order to effectively monitor your systems’ health status. The service provides your support teams with correlated and actionable alerts for current or trending issues which may have a negative effect on your business operations.

 

Cut through the noise to understand what's really happening with your contact center applications.

Global Monitor is optimized for the Verint Impact 360 and Avaya Aura WFO contact center applications. Smart Alerts classify alerts by criticality, based on user preferences, to draw attention to both urgent issues affecting current uptime and performance, as well as highlighting negative trends. With customizable notification and escalation workflows, and a Web Portal that puts key information at your fingertips. 

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Watch how Global Monitor works

Deliver maximum system uptime to meet company directives and SLAs while staying in compliance with regulatory or statutory requirements.

  • Experienced technicians monitor your Verint Impact 360 or Avaya WFO applications in real time, 24x7x365.
  • Comprehensive: monitoring of recording, database, transcription, WFM and other key system functions.
  • Actionable alert data including potential root causes for conditions observed.
  • Secure. Only metrics surrounding the data is collected. No propriety data, including Verint data and voice files, is collected.
  • Expansive. Optional root-cause analysis and problem resolution when combined with our Help Desk service.
  • Customized to your unique contact center environment and business operations. Choose the alert thresholds that fit your business model as well as how, when and who receives the alerts.
Verint Performance
  • Preventative Alerts:
  • Calls are not continuously recording
  • Verint modules are not functioning
  • System is overloaded
  • Recording archiving fails
  • Recordings exceed Verint license limit
  • Problems Found Alerts:
  • Validate appropriate recording length
  • Desktop recording is not functioning
  • Voice card failure
  • CTI adapters fail
  • Recordings are not being processed adequately

Microsoft Windows Performance
  • Preventative Alerts:
  • Hard disk space is low
  • Network is saturated
  • Hard drives are behind normal processing rate
  • Low on memory
  • Problems Found Alerts:
  • CPU core maintains 100% usage
  • Service stops or crashes
  • Server falls off the network
  • Disk subsystem failure
  • Database error occurs

 

 

Dashboard Features Under Development & Coming Soon!

Customer login and dashboard includes real-time statistics, drill down grouping and reporting. Inquire with your sales representative for more information.

Combine Global Monitor with complementary managed services to increase business efficiency across your contact center.


“It was quickly evident that GlobalMonitor has huge potential for us. The greatest value is the solution’s ability to identify issues before they impact our service. We’ve seen a significant difference in the prevention of system issues.” Tim Gafford Director of IT Infratstructure Medco Health Solutions, Inc.
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FAQs

  • How do I know my hardware, software and operating systems are in good hands with the Global Monitor service?

    With Global Monitor, your service is equipped with trained computer experts from Adtech, a leader in business technology solutions. In addition, customized technical and executive reports are delivered straight to the appropriate personnel's inbox so your staff is assured with succinct information of your system's past performance.

  • Why should I choose Adtech Global to monitor my Verint applications?

    Adtech Global is the only company who monitors all of the Verint applications. Plus, Adtech Global knows Verint like few others. With a 12 year partnership, Adtech Global and Verint have completed thousands of installations together for companies worldwide. With regular collaborations with all departments of Verint's team and an Adtech sales and support team trained on Verint technology, the Global Monitor service surrounds the Verint applications to provide complete, robust solutions.

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