The Global Monitor Service

 

The Global Monitor Service

Gain Insight into your Entire Verint Solution

Global Monitor

The Global Monitor service is the only solution to monitor your entire Verint solution in real time, alerting your technical team of trends or problem occurrences across all operating systems, hardware and software applications. View a sample Executive and Server Report here.

With more than 15 years of partnership with Verint, and thousands of installations together for companies worldwide, Adtech Global’s team stays trained on Verint technology to provide complete monitoring for your Verint solution.

Features & Benefits

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Watch how Global Monitor works
  • Proactive
    • Global Monitor arms your business with real-time insight into the status of your Verint applications, hardware and operating systems.
  • Customized 
    • The service is configured for your environment, modifying alerts based on average thresholds identified by the team.
  • Extension of your IT Team 
    • With our service monitoring your entire system, your IT staff is able to focus on other job responsibilities.
  • Data Security 
    • No propriety data, including Verint data and voice files, are collected – only the metrics surrounding the data.
  • Reporting
    • The Server Report and the Executive Report are regularly sent to your staff to enable you to track and optimize the performance of your entire system.
  • Improved System Performance 
    • Proven to improve performance and up-time by monitoring hundreds of data points throughout your system.

Monitoring & Alerting Capabilities

Verint Performance
Preventative:Problems Found:
Alert when calls are not continuously recording Validate appropriate recording length trends
Alert when Verint modules are not functioning Alert if desktop recording is not functioning
Alert when system is overloaded Alert on voice card failure
Alert if recording archiving fails Alert if CTI adapters fail
Alert if recordings exceed Verint license limit Alert if recordings are not being processed adequately

 

Microsoft Windows Performance
Preventative:Problems Found:
Alert when hard disk space becomes low Alert when CPU core maintains 100% usage
Alert when network becomes saturated Alert when a service stops or crashes
Alert if hard drives are behind normal processing rate Alert when server falls off the network
Alert when low on memory Alert on disk subsystem failure
Validate updates are applied Alert when database error occurs

““It was quickly evident that GlobalMonitor has huge potential for us. The greatest value is the solution’s ability to identify issues before they impact our service. We’ve seen a significant difference in the prevention of system issues.”” Tim Gafford Director of IT Infratstructure Medco Health Solutions, Inc.
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FAQs

  • How do I know my hardware, software and operating systems are in good hands with the Global Monitor service?

    With Global Monitor, your service is equipped with trained computer experts from Adtech, a leader in business technology solutions. In addition, customized technical and executive reports are delivered straight to the appropriate personnel's inbox so your staff is assured with succinct information of your system's past performance.

  • Why should I choose Adtech Global to monitor my Verint applications?

    Adtech Global is the only company who monitors all of the Verint applications. Plus, Adtech Global knows Verint like few others. With a 12 year partnership, Adtech Global and Verint have completed thousands of installations together for companies worldwide. With regular collaborations with all departments of Verint's team and an Adtech sales and support team trained on Verint technology, the Global Monitor service surrounds the Verint applications to provide complete, robust solutions.

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