Where Technology and Services Converge.

Global Monitor

Overview
Features & Benefits
Verint Specific

Protect yourself from the stress of the unknown

Monitoring & Responding

Global Monitor is a managed service that predicts, isolates and diagnoses problem occurrences and anticipates capacity shortfalls for your entire system. This revolutionary solution remotely monitors customers' mission-critical infrastructure 24x7 including hardware, operating systems software (both Verint and non-Verint applications).

Watch how Global Monitor works.

Cost-Effective: Global Monitor service delivers huge ROI while freeing up your valuable resources and decreasing your IT management expense
Expert: Adtech is an expert in IT management and contact center technology (and no organization knows Verint as well as Adtech!)
Flexible: Customize your settings and alerts and schedule reports to your team.
Reliable: Protection 24 x 7 x 365
Fast: Can be implemented in as little as 2 days
Smart: Global Monitor increases your system stability and up-time, while optimizing the performance of all your systems

Features & Benefits

Customized Technical & Executive Summary Reports

Global Monitor’s regular reports are delivered via email to any authorized users on your team at intervals you determine. This report keeps everyone informed, thus bridging the gap between your Support/Operations group(s) and other business units. The executive report provides useful yet succinct information of your system’s past performance in a easily-digestible format that both technical and non-technical staff can understand, while the technical report provides more detailed information for your IT team. View Example Technical Summary Report & Example Executive Summary Report.

Immediate Alerts

Alerts can be customized to email, text or call authorized team members as soon as a system problem occurs.

Unobtrusive Architecture

The unobtrusive architecture of Global Monitor allows the service to be implemented in as little as 2 days with minimal involvement required of your IT resources. Global Monitor has a very small, secure product footprint, which has very little if any impact on your business system or IT department.

Historical Data of System Occurrences

Global Monitor service maintains historical data -- including usage on systems, disks, networks and applications -- to help administrators to identify trends and troubleshoot problems for effortless internal and external measurement and reporting.

Software & Hardware Expertise

With Global Monitor, your service is supported by Adtech experts who use Global Monitor's cost-effective and unobtrusive architecture to free up your valuable staff to be proactive and focus their efforts on problem resolution whenever mission-critical alarms are encountered.

Remote or On-site Problem Resolution

Adtech delivers increased productivity to your system administrator and staff by providing end-to-end operations and availability management, troubleshooting, support and problem resolution, working with your team or independently, on-site or remotely.

Verint-Specific

Verint Global Monitor is designed for all systems, Verint and non-Verint alike.

With Global Monitor, Adtech can monitor your call center's most valuable IT assets and deliver optimum system uptime and information to improve your agents' interactions. Global Monitor, the only service to monitor all of the Verint applications, ensures that recordings are most efficient and call patterns are documented. With more then 12 years partnering with Verint, thousands of installations together for companies worldwide, and regular collaborations with all departments of Verint's team, Adtech's Global Monitor team stays trained on Verint technology to provide a complete, monitoring solution.

Adtech is able to offer specific monitoring services ideal for your entire contact center and back office Verint systems:

Voice Card Failures like loss of signal
Verification that calls are recorded
Calls recorded per server
Confirmation of services running
Web page loading and accessibility
Verification of free drive space
Database errors and size
Number of calls recorded per day
WFM and Speech Analytics
Voice of the customer and feedback

View our Global Monitor for Verint brochure.

“"Their high level of expertise means they play a valuable part in the Endemol IT organization, acting as a virtual part of the team."” Mark Cotterel Head of IT Endemol London,

“"Adtech takes the time to fully understand our business and the challenges we are facing."” Subhash Sreedharan Head of IT Dreams High Wycombe, England

“"Adtech's communicative approach ensures that our importance as a customer is never to be underestimated."” Paul Newman Head of IT LeasedriveVelo Wokingham, England

“adtech rox” julie smith Bosch Security Systems Nürnberg, Germany

How do I know my hardware, software and operating systems are in good hands with the Global Monitor service?

With Global Monitor, your service is equipped with trained computer experts from Adtech, a leader in business technology solutions. In addition, customized technical and executive reports are delivered straight to the appropriate personnel's inbox so your staff is assured with succinct information of your system's past performance.
Why should I choose Adtech to monitor my Verint applications?

Adtech is the only company who monitors all of the Verint applications. Plus, Adtech knows Verint like few others. With a 12 year partnership, Adtech and Verint have completed thousands of installations together for companies worldwide. With regular collaborations with all departments of Verint's team and an Adtech sales and support team trained on Verint technology, Adtech's Global Monitor service surrounds the Verint applications to provide complete, robust solutions.

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