Contact Center Solutions

 

Contact Center Solutions

Stratx Cloud-based Workforce Optimization

Checklist: Moving WFO to the Cloud

Are you moving your contact center to the cloud? Plan ahead with your managed services provider to ensure you make the right decisions for your business operations.

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Checklist: Moving WFO to the Cloud

eBook: ROI Comparison Cloud Contact Center vs. On-Premise

This ROI Comparison document compares the total cost of ownership including the implementation and maintenance of a premise-based WFO solution vs. a cloud WFO solution.

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eBook: ROI Comparison Cloud Contact Center vs. On-Premise

Secure Cloud Data Center

Adtech Global's state-of-the-art data center facility is compliance ready, physically secure and monitored and manged 24/7. Learn more about the security of our data center.

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Secure Cloud Data Center

Stratx Cloud-based WFO

Experience Verint's Workforce Optimization solution in the cloud with Adtech Global's Stratx powered by Verint.

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Stratx Cloud-based WFO

Stratx Cloud-based WFO Packages

Compare packages, features and add-ons available for Stratx Cloud-based WFO.

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Stratx Cloud-based WFO Packages

Streamline Contact Center

Next-generation cloud-based contact center solution for managing multichannel interactions while providing agent tools for servicing today's consumers.

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Streamline Contact Center

Video: Stratx Cloud Workforce Optimization

Adtech Global's Stratx allows you to experience Verint's Workforce Optimization in a cloud environment to simplify operations and cut expenses.

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Video: Stratx Cloud Workforce Optimization

Video: TAG Radio Network Discusses Cloud Security

Learn about the cloud and whether it is really safe for companies to invest in cloud technology in the contact center.

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Video: TAG Radio Network Discusses Cloud Security

Webinar: The Power of WFO in the Cloud

Join Adtech Global and Verint as they discuss the Power of WFO in the cloud and the how to seamlessly transition your contact center to a cloud environment.

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Webinar: The Power of WFO in the Cloud

Verint Workforce Optimization

eBook: Verint Analytics-Driven Quality

Verint Systems offers Analytics-Driven Quality, a solution that adds out-of-the-box call categorization and reporting to existing Quality Monitoring and Coaching solutions.

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eBook: Verint Analytics-Driven Quality

eBook: Verint Workforce Optimization

Uncover strategies for analyzing and optimizing your enterprise through Verint Workforce Optimization.

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eBook: Verint Workforce Optimization

Verint Desktop and Process Analytics

Verint Desktop and Process Analytics is a solution that provides visibility into employee desktop activity across different systems, applications, and processes.

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Verint Desktop and Process Analytics

Verint Analytics Driven Quality

Quality management programs are essential to good contact center operations, but how do you know you're focusing on the calls that truly matter?

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Verint Analytics Driven Quality

Verint Back-Office Workforce Optimization

Many organizations underestimate the impact that their back-office operations - such as order processing, billing, and account management - can have on their overall enterprise productivity.

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Verint Back-Office Workforce Optimization

Verint Call Recording

A proven, reliable solution for capturing, indexing, and retrieving voice and screen interactions in traditional time-division multiplex (TDM), Internet protocol (IP), and mixed telephony environments.

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Verint Call Recording

Verint Coaching

Verint Coaching is a powerful solution that provides out-of-the-box workflow for scheduling, delivering, and tracking coaching that’s integrated with individual quality monitoring evaluation scores and key performance indicators (KPIs).

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Verint Coaching

Verint eLearning

Web-based eLearning functionality can help your organization gain control over training — and then excel at it.

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Verint eLearning

Verint Mobile Workforce Optimization

In today's enterprise, employees are increasingly mobile and want the convenience of accessing and working with information directly from their smartphones and tablets.

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Verint Mobile Workforce Optimization

Verint Quality Management

A solution to help you capture, evaluate, and learn from customer interactions, not only in time-division multiplex (TDM), Internet protocol (IP), and mixed telephony environments, but also in email, Web chat sessions, and more.

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Verint Quality Management

Verint Speech Analytics

Verint Speech Analytics solution can mine recorded customer interactions to surface the intelligence essential for building effective cost containment and customer service strategies.

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Verint Speech Analytics

Verint Text Analytics

Are you manually sifting through survey comments, email messages, social media postings, and other written communications to find out what customers think about your products and services? What if you could analyze this unstructured data automatically, obtain insight quickly, and take action on it right away?

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Verint Text Analytics

Verint Workforce Management

A proven, easy-to-use software and services that can simplify the complex task of forecasting and scheduling while providing insightful performance management and actionable learning capabilities.

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Verint Workforce Management

Verint Workforce Optimization

Verint workforce Optimization is a suite of enterprise workforce optimization software and services that helps organizations improve everything that impacts the customer experience.

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Verint Workforce Optimization

Video: Verint Speech Analytics

See how Verint's Speech Analytics solution is the easiest way for users to understand the drivers of issues critical to their business and surface issues they didn't even know existed.

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Video: Verint Speech Analytics

Video: Verint WFO

Watch this 3-minute video to understand why all WFO solutions are not equal. Enjoy the workflows of unified Verint WFO.

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Video: Verint WFO

Video: Voice of the Customer Analytics

Your customers have a voice and they are using it all the time to tell their story about you. You need solutions that help you listen to and understand those stories and how they can help you improve the processes and services that impact the customer experience.

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Video: Voice of the Customer Analytics

Verint Case Studies & Whitepapers

Verint Case Study: Carlson Craft

One of the nation's largest specialty printers, Carlson Craft uses Impact 360 Workforce Optimization to automate forecasting and scheduling, facilitate the capture and review of calls for quality, and quantifiably measure performance to reduce costs, improve efficiency, and enhance customer service.

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Verint Case Study: Carlson Craft

Verint Case Study: Education Finance Lender

This financial services leader deployed Impact 360 Workforce Optimization to streamline customer service processes across its contact centers and back office, helping it to save more than $1.75 million in just a year's time.

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Verint Case Study: Education Finance Lender

Verint Case Study: International Multimedia Company

This international multimedia company standardized its 3,000+ agents across its 60 contact centers worldwide on Impact 360 Workforce Optimization, resulting in a 5-10% productivity gain across business lines, a 10% reduction in training costs, and upwards of $3 million in annual cost avoidance.

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Verint Case Study: International Multimedia Company

Verint Whitepaper: Customer Inspired Excellence

We’re not talking about the idealized, superlative service that you’d like to deliver — we’re referring to th e day - in, day - out experience that customers receive, however they choose to interact with you. Is it positive? Does it foster loyalty? Build profitability? How do you know for sure?

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Verint Whitepaper: Customer Inspired Excellence

Verint Whitepaper: Evolution of Quality Monitoring

Verint ® Systems offers service and technology that can individually and collectively reenergize and optimize quality monitoring programs .

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Verint Whitepaper: Evolution of Quality Monitoring

Verint Whitepaper: Home-Based Agents and WFO

The economic and social drivers behind the upsurge in interest in home - based agents, WFO playing a major factor for success in this environment.

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Verint Whitepaper: Home-Based Agents and WFO

Verint Whitepaper: Redefining Flexibility

Verint has identified seven types of workforce flexibility that can help you staff correctly for a variety of situations.

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Verint Whitepaper: Redefining Flexibility

Verint Whitepaper: Voice of the Customer Executives

“ Voice of the C ustomer ” (VoC) is a term used to describe the in - depth process of capturin g a customer's expectations, preferences , and experiences , with the goal of linking them to business metrics.

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Verint Whitepaper: Voice of the Customer Executives

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