Contact Center Solutions

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Contact Center Solutions

Adtech Global Contact Center Expertise

Adtech Global for Your Avaya WFO Applications

Adtech Global is a certified Avaya WFO Services Provider, delivering services and solutions to more than 1,000 contact centers.

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Adtech Global for Your Avaya WFO Applications

Adtech Global for Your Contact Center

From implementation to training to consulting and more, Adtech Global has evolved into a go-to services partner.

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Adtech Global for Your Contact Center

Adtech Global For Your Verint Impact 360 Applications

Developing robust and reliable solutions, Adtech Global designs and produces contact center solutions across a diverse range of industries, holding status as a trusted and valued Verint partner.

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Adtech Global For Your Verint Impact 360 Applications

Avaya Capabilities

Adtech Global, an official Avaya channel partner, provides a full array of products and services to help you successfully sell and service your customer’s Avaya WFO solution.

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Avaya Capabilities

Verint Capabilities

Adtech Global, an official Verint channel partner in the United States and EMEA, provides a full array of products and services to help you successfully sell and service your customers' Verint solution.

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Verint Capabilities

Contact Center Services

Adtech Global Support

Why choose Adtech Global for your support? Our Technical Assistance Center has fast response targets and automatic escalations.

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Adtech Global Support

Avaya WFO Contact Center Services

Adtech Global offers a variety of Avaya WFO services to meet all your contact center needs.

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Avaya WFO Contact Center Services

Contact Center Services

View a menu of the contact center services Adtech Global has to offer.

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Contact Center Services

Global Monitor

Maximize business continuity for your entire Verint Impact 360 and Avaya WFO environments with Global Monitor.

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Global Monitor

Ignite Speech Analytics

Use the voice of your customers to build cost containment and customer service strategies throughout your contact center and back-office.

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Ignite Speech Analytics

Implementation & Configuration Services

Adtech Global's experienced implementation engineers, project managers and technical specialists are trained in the complexities of integrating Verint Impact 360 and Avaya WFO solutions, hardware and software.

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Implementation & Configuration Services

Onsite Optimization

Leverage WFM and QM solutions for maximum impact on your business.

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Onsite Optimization

Verint Impact 360 Contact Center Services

From implementation to training to consulting and more, Adtech Global is the go-to Verint services provider.

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Verint Impact 360 Contact Center Services

VIDEO: Global Monitor Service

The Global Monitor service remotely monitors Verint's applications proactively.

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VIDEO: Global Monitor Service

Stratx Cloud-based WFO

Cloud Contact Center Checklist

Are you moving your contact center to the cloud? Plan ahead with your managed services provider to ensure you make the right decisions for your business operations.

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Cloud Contact Center Checklist

Data Center Security

Adtech Global's state-of-the-art data center facility is compliance ready, physically secure and monitored and manged 24/7. Learn more about the security of our data center.

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Data Center Security

Stratx Cloud-based WFO

Experience Verint's Workforce Optimization solution in the cloud with Adtech Global's Stratx powered by Verint.

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Stratx Cloud-based WFO

Stratx Feature Menu

Compare packages, features and add-ons available for Stratx Cloud-based WFO.

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Stratx Feature Menu

Streamline Contact Center

Next-generation cloud-based contact center solution for managing multichannel interactions while providing agent tools for servicing today's consumers.

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Streamline Contact Center

VIDEO: The Power of WFO in the Cloud

Join Adtech Global and Verint as they discuss the Power of WFO in the cloud and the how to seamlessly transition your contact center to a cloud environment.

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VIDEO: The Power of WFO in the Cloud

Verint-Optimized Hardware

Ascend V2000 Server

Designed to enhance your Verint system, Adtech Global’s Ascend V2000 is the lowest cost, Verint-optimized rack server on the market today.

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Ascend V2000 Server

Ex-1300 Expansion Chassis

Designed to enhance your Verint system, Adtech Global’s Ex-1300 is the lowest priced, Verint-optimized expansion chassis on the market today.

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Ex-1300 Expansion Chassis

FSS-1201

Increasing efficiency and performance

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FSS-1201

Radware Load Balancing Services

Learn how Adtech Global has been integrating and supporting specialized software, hardware and load balancers for over 15 years, serving as the end-to-end service partner for businesses implementing load balancing solutions into their contact centers.

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Radware Load Balancing Services

Verint Hardware Expertise

Recognized as Verint's preferred hardware partner over the last 15 years, Adtech Global leverages vast expertise with Verint applications and designs customized hardware.

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Verint Hardware Expertise

VRx-1600

Scalable, High-Availability

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VRx-1600

Verint WFO & VOC

eBook: Verint's WFO

Strategies for analyzing and optimizing your enterprise

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eBook: Verint's WFO

Verint Impact 360 - Back Office Operations

Impact 360® for Back-office Operations™ from Verint® Systems is a patent-protected workforce optimization solution that helps automate and simplify many activities in the back office while providing unprecedented visibility into — and data about —operations processes, staffing, and tasks.

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Verint Impact 360 - Back Office Operations

Verint Impact 360 - Coaching

Verint Impact 360 Coaching is a powerful solution that provides out-of-the-box workflow for scheduling, delivering, and tracking coaching that’s integrated with individual quality monitoring evaluation scores and key performance indicators (KPIs).

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Verint Impact 360 - Coaching

Verint Impact 360 - Desktop and Process Analytics Back Office

Verint Impact 360 Desktop and Process Analytics for Back Office is a solution that provides visibility into employee desktop activity across different systems, applications, and processes.

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Verint Impact 360 - Desktop and Process Analytics Back Office

Verint Impact 360 - eLearning

Web-based eLearning functionality can help your organization gain control over training — and then excel at it.

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Verint Impact 360 - eLearning

Verint Impact 360 - Express Workforce Management

Express workforce management is designed specifically for centers with up to 150 seats, it combines many of the workforce management capabilities used by large contact centers into a prepackaged, affordable solution that’s easy to use and fast to deploy.

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Verint Impact 360 - Express Workforce Management

Verint Impact 360 - Quality Monitoring

A solution to help you capture, evaluate, and learn from customer interactions, not only in time-division multiplex (TDM), Internet protocol (IP), and mixed telephony environments, but also in email, Web chat sessions, and more.

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Verint Impact 360 - Quality Monitoring

Verint Impact 360 - Recording

A proven, reliable solution for capturing, indexing, and retrieving voice and screen interactions in traditional time-division multiplex (TDM), Internet protocol (IP), and mixed telephony environments.

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Verint Impact 360 - Recording

Verint Impact 360 - Speech Analytics

Impact 360 Speech Analytics solution can mine recorded customer interactions to surface the intelligence essential for building effective cost containment and customer service strategies.

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Verint Impact 360 - Speech Analytics

Verint Impact 360 - VOC Analytics

Voice of the Customer Analytics™ are a portfolio of solutions that can enable your organization to capture customer feedback across different channels of interaction, interpret it in the context of business objectives, and then act on it to drive change.

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Verint Impact 360 - VOC Analytics

Verint Impact 360 - Workforce Management

A proven, easy-to-use software and services that can simplify the complex task of forecasting and scheduling while providing insightful performance management and actionable learning capabilities.

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Verint Impact 360 - Workforce Management

Verint Impact 360 - Workforce Optimization

Impact 360® is a suite of enterprise workforce optimizationsoftware and services that helps organizations improve everything that impacts the customer experience.

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Verint Impact 360 - Workforce Optimization

Video: Verint Impact 360 WFO

Watch this 3-minute video to understand why all WFO solutions are not equal. Enjoy the workflows of unified Verint WFO.

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Video: Verint Impact 360 WFO

Video: Voice of the Customer Analytics

Your customers have a voice and they are using it all the time to tell their story about you. You need solutions that help you listen to and understand those stories and how they can help you improve the processes and services that impact the customer experience.

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Video: Voice of the Customer Analytics

Voice of the Employee

Learn how Verint Voice of the Employee can help your organization engage and listen to employees on an ongoing basis; understand their motivation, satisfaction and interest levels.

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Voice of the Employee

Webinar: Introduction to Verint WFO V11

Adtech Global and Verint describe the value of Verint's WFO V11 to their channel partners. Listen and learn what sets Verint apart from other solutions and find out why customers benefit from the unified suite.

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Webinar: Introduction to Verint WFO V11

Case Studies & White Papers

Carlson Craft - Verint Case Study

One of the nation's largest specialty printers, Carlson Craft uses Impact 360 Workforce Optimization to automate forecasting and scheduling, facilitate the capture and review of calls for quality, and quantifiably measure performance to reduce costs, improve efficiency, and enhance customer service.

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Carlson Craft - Verint Case Study

Customer Inspired Excellence

We’re not talking about the idealized, superlative service that you’d like to deliver — we’re referring to th e day - in, day - out experience that customers receive, however they choose to interact with you. Is it positive? Does it foster loyalty? Build profitability? How do you know for sure?

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Customer Inspired Excellence

Education Finance Lender - Verint Case Study

This financial services leader deployed Impact 360 Workforce Optimization to streamline customer service processes across its contact centers and back office, helping it to save more than $1.75 million in just a year's time.

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Education Finance Lender - Verint Case Study

Evolution of Quality Monitoring

Verint ® Systems offers service and technology that can individually and collectively reenergize and optimize quality monitoring programs .

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Evolution of Quality Monitoring

Home-Based Agents and WFO

The economic and social drivers behind the upsurge in interest in home - based agents, WFO playing a major factor for success in this environment.

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Home-Based Agents and WFO

International Multimedia Company - Verint Case Study

This international multimedia company standardized its 3,000+ agents across its 60 contact centers worldwide on Impact 360 Workforce Optimization, resulting in a 5-10% productivity gain across business lines, a 10% reduction in training costs, and upwards of $3 million in annual cost avoidance.

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International Multimedia Company - Verint Case Study

Redefining Flexibility

Verint has identified seven types of workforce flexibility that can help you staff correctly for a variety of situations.

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Redefining Flexibility

Voice of the Customer Executives

“ Voice of the C ustomer ” (VoC) is a term used to describe the in - depth process of capturin g a customer's expectations, preferences , and experiences , with the goal of linking them to business metrics.

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Voice of the Customer Executives

ShoreTel Enterprise Contact Center

Four Ways IT Can Control Contact Center Costs

This white paper explores the four ways in which IT managers can reduce contact center costs without sacrificing service levels.

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Four Ways IT Can Control Contact Center Costs

How to Avoid Abandoned Calls in Contact Center

This white paper examines the challenges contact centers experience stemming from high call volume, and highlights three case studies where these challenges were handled effectively.

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How to Avoid Abandoned Calls in Contact Center

ShoreTel Enterprise Contact Center Solution

Maximizing customer satisfaction in the virtual call center.

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ShoreTel Enterprise Contact Center Solution

ShoreTel Enterprise Contact Center Solution Specifications

ShoreTel Enterprise Contact Center provides a range of features to satisfy the needs of all organizations, from basic call center capabilities to sophisticated distributed multimedia contact center capabilities.

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ShoreTel Enterprise Contact Center Solution Specifications

What Happens When the Lights Go Out?

Building business continuity through distributed contact center technology.

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What Happens When the Lights Go Out?

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