Contact Center Solutions

 

Contact Center Solutions

Stratx Cloud-based Workforce Optimization

Cloud Contact Center Checklist

Are you moving your contact center to the cloud? Plan ahead with your managed services provider to ensure you make the right decisions for your business operations.

Go > |   Share
 
Cloud Contact Center Checklist

Data Center Security

Adtech Global's state-of-the-art data center facility is compliance ready, physically secure and monitored and manged 24/7. Learn more about the security of our data center.

Download |   Share
 
Data Center Security

Stratx Cloud-based WFO

Experience Verint's Workforce Optimization solution in the cloud with Adtech Global's Stratx powered by Verint.

Download |   Share
 
Stratx Cloud-based WFO

Stratx Feature Menu

Compare packages, features and add-ons available for Stratx Cloud-based WFO.

Go > |   Share
 
Stratx Feature Menu

Streamline Contact Center

Next-generation cloud-based contact center solution for managing multichannel interactions while providing agent tools for servicing today's consumers.

Download |   Share
 
Streamline Contact Center

VIDEO: The Power of WFO in the Cloud

Join Adtech Global and Verint as they discuss the Power of WFO in the cloud and the how to seamlessly transition your contact center to a cloud environment.

Go > |   Share
 
VIDEO: The Power of WFO in the Cloud

Verint Workforce Optimization

eBook: Verint's WFO

Strategies for analyzing and optimizing your enterprise

Download |   Share
 
eBook: Verint's WFO

Verint Impact 360 - Back Office Operations

Impact 360® for Back-office Operations™ from Verint® Systems is a patent-protected workforce optimization solution that helps automate and simplify many activities in the back office while providing unprecedented visibility into — and data about —operations processes, staffing, and tasks.

Download |   Share
 
Verint Impact 360 - Back Office Operations

Verint Impact 360 - Coaching

Verint Impact 360 Coaching is a powerful solution that provides out-of-the-box workflow for scheduling, delivering, and tracking coaching that’s integrated with individual quality monitoring evaluation scores and key performance indicators (KPIs).

Download |   Share
 
Verint Impact 360 - Coaching

Verint Impact 360 - Desktop and Process Analytics Back Office

Verint Impact 360 Desktop and Process Analytics for Back Office is a solution that provides visibility into employee desktop activity across different systems, applications, and processes.

Download |   Share
 
Verint Impact 360 - Desktop and Process Analytics Back Office

Verint Impact 360 - eLearning

Web-based eLearning functionality can help your organization gain control over training — and then excel at it.

Download |   Share
 
Verint Impact 360 - eLearning

Verint Impact 360 - Express Workforce Management

Express workforce management is designed specifically for centers with up to 150 seats, it combines many of the workforce management capabilities used by large contact centers into a prepackaged, affordable solution that’s easy to use and fast to deploy.

Download |   Share
 
Verint Impact 360 - Express Workforce Management

Verint Impact 360 - Quality Monitoring

A solution to help you capture, evaluate, and learn from customer interactions, not only in time-division multiplex (TDM), Internet protocol (IP), and mixed telephony environments, but also in email, Web chat sessions, and more.

Download |   Share
 
Verint Impact 360 - Quality Monitoring

Verint Impact 360 - Recording

A proven, reliable solution for capturing, indexing, and retrieving voice and screen interactions in traditional time-division multiplex (TDM), Internet protocol (IP), and mixed telephony environments.

Download |   Share
 
Verint Impact 360 - Recording

Verint Impact 360 - Speech Analytics

Impact 360 Speech Analytics solution can mine recorded customer interactions to surface the intelligence essential for building effective cost containment and customer service strategies.

Download |   Share
 
Verint Impact 360 - Speech Analytics

Verint Impact 360 - VOC Analytics

Voice of the Customer Analytics™ are a portfolio of solutions that can enable your organization to capture customer feedback across different channels of interaction, interpret it in the context of business objectives, and then act on it to drive change.

Download |   Share
 
Verint Impact 360 - VOC Analytics

Verint Impact 360 - Workforce Management

A proven, easy-to-use software and services that can simplify the complex task of forecasting and scheduling while providing insightful performance management and actionable learning capabilities.

Download |   Share
 
Verint Impact 360 - Workforce Management

Verint Impact 360 - Workforce Optimization

Impact 360® is a suite of enterprise workforce optimizationsoftware and services that helps organizations improve everything that impacts the customer experience.

Download |   Share
 
Verint Impact 360 - Workforce Optimization

Video: Verint Impact 360 WFO

Watch this 3-minute video to understand why all WFO solutions are not equal. Enjoy the workflows of unified Verint WFO.

Go > |   Share
 
Video: Verint Impact 360 WFO

Video: Voice of the Customer Analytics

Your customers have a voice and they are using it all the time to tell their story about you. You need solutions that help you listen to and understand those stories and how they can help you improve the processes and services that impact the customer experience.

Go > |   Share
 
Video: Voice of the Customer Analytics

Voice of the Employee

Learn how Verint Voice of the Employee can help your organization engage and listen to employees on an ongoing basis; understand their motivation, satisfaction and interest levels.

Download |   Share
 
Voice of the Employee

Webinar: Introduction to Verint WFO V11

Adtech Global and Verint describe the value of Verint's WFO V11 to their channel partners. Listen and learn what sets Verint apart from other solutions and find out why customers benefit from the unified suite.

Download |   Share
 
Webinar: Introduction to Verint WFO V11

Case Studies & White Papers

Customer Inspired Excellence

We’re not talking about the idealized, superlative service that you’d like to deliver — we’re referring to th e day - in, day - out experience that customers receive, however they choose to interact with you. Is it positive? Does it foster loyalty? Build profitability? How do you know for sure?

Download |   Share
 
Customer Inspired Excellence

Evolution of Quality Monitoring

Verint ® Systems offers service and technology that can individually and collectively reenergize and optimize quality monitoring programs .

Download |   Share
 
Evolution of Quality Monitoring

Home-Based Agents and WFO

The economic and social drivers behind the upsurge in interest in home - based agents, WFO playing a major factor for success in this environment.

Download |   Share
 
Home-Based Agents and WFO

Redefining Flexibility

Verint has identified seven types of workforce flexibility that can help you staff correctly for a variety of situations.

Download |   Share
 
Redefining Flexibility

Verint Case Study: Carlson Craft

One of the nation's largest specialty printers, Carlson Craft uses Impact 360 Workforce Optimization to automate forecasting and scheduling, facilitate the capture and review of calls for quality, and quantifiably measure performance to reduce costs, improve efficiency, and enhance customer service.

Download |   Share
 
Verint Case Study: Carlson Craft

Verint Case Study: Education Finance Lender

This financial services leader deployed Impact 360 Workforce Optimization to streamline customer service processes across its contact centers and back office, helping it to save more than $1.75 million in just a year's time.

Download |   Share
 
Verint Case Study: Education Finance Lender

Verint Case Study: International Multimedia Company

This international multimedia company standardized its 3,000+ agents across its 60 contact centers worldwide on Impact 360 Workforce Optimization, resulting in a 5-10% productivity gain across business lines, a 10% reduction in training costs, and upwards of $3 million in annual cost avoidance.

Download |   Share
 
Verint Case Study: International Multimedia Company

Voice of the Customer Executives

“ Voice of the C ustomer ” (VoC) is a term used to describe the in - depth process of capturin g a customer's expectations, preferences , and experiences , with the goal of linking them to business metrics.

Download |   Share
 
Voice of the Customer Executives

Whitepaper: Discovering the ROI of Speech Analytics

Leverage your Speech Analytics solution and discover the ROI behind interpreting data from what your customers are saying.

Go > |   Share
 
Whitepaper: Discovering the ROI of Speech Analytics

Whitepaper: Preventing Catastrophe in the Contact Center

Prevent catastrophe in your contact center by using intelligent alarming as a lifeline for contact center software.

Go > |   Share
 
Whitepaper: Preventing Catastrophe in the Contact Center

Americas
© 2000 - 2014 Adtech Global