Developing robust and reliable solutions, Adtech Global designs and produces contact center solutions across a diverse range of industries, holding status as a trusted and valued Verint partner.
WFM training, consulting, assistance and more - you decide with your block of time!
Matching your WFM to the unique needs of your business
Designed to enhance your Verint system, Adtech Global’s Ascend V2000 is the lowest cost, Verint-optimized rack server on the market today.
Designed to enhance your Verint system, Adtech Global’s Ex-1300 is the lowest priced, Verint-optimized expansion chassis on the market today.
Increasing efficiency and performance
Scalable, High-Availability
One of the nation's largest specialty printers, Carlson Craft uses Impact 360 Workforce Optimization to automate forecasting and scheduling, facilitate the capture and review of calls for quality, and quantifiably measure performance to reduce costs, improve efficiency, and enhance customer service.
This financial services leader deployed Impact 360 Workforce Optimization to streamline customer service processes across its contact centers and back office, helping it to save more than $1.75 million in just a year's time.
This international multimedia company standardized its 3,000+ agents across its 60 contact centers worldwide on Impact 360 Workforce Optimization, resulting in a 5-10% productivity gain across business lines, a 10% reduction in training costs, and upwards of $3 million in annual cost avoidance.
Adtech Global presents SKY: a simple, scalable and secure cloud-based contact center solution.
Capture, Analyze and Act on Customer Intelligence to learn how — by developing a Voice of the Customer program — you can gain a better understanding of what your customers think, want, and need!
Strategies for analyzing and optimizing your enterprise
Impact 360® for Back-office Operations™ from Verint® Systems is a patent-protected workforce optimization solution that helps automate and simplify many activities in the back office while providing unprecedented visibility into — and data about —operations processes, staffing, and tasks.
Verint Impact 360 Coaching is a powerful solution that provides out-of-the-box workflow for scheduling, delivering, and tracking coaching that’s integrated with individual quality monitoring evaluation scores and key performance indicators (KPIs).
Verint Impact 360 Desktop and Process Analytics for Back Office is a solution that provides visibility into employee desktop activity across different systems, applications, and processes.
Web-based eLearning functionality can help your organization gain control over training — and then excel at it.
Express workforce management is designed specifically for centers with up to 150 seats, it combines many of the workforce management capabilities used by large contact centers into a prepackaged, affordable solution that’s easy to use and fast to deploy.
A solution to help you capture, evaluate, and learn from customer interactions, not only in time-division multiplex (TDM), Internet protocol (IP), and mixed telephony environments, but also in email, Web chat sessions, and more.
A proven, reliable solution for capturing, indexing, and retrieving voice and screen interactions in traditional time-division multiplex (TDM), Internet protocol (IP), and mixed telephony environments.
Impact 360 Speech Analytics solution can mine recorded customer interactions to surface the intelligence essential for building effective cost containment and customer service strategies.
Voice of the Customer Analytics™ are a portfolio of solutions that can enable your organization to capture customer feedback across different channels of interaction, interpret it in the context of business objectives, and then act on it to drive change.
A proven, easy-to-use software and services that can simplify the complex task of forecasting and scheduling while providing insightful performance management and actionable learning capabilities.
Impact 360® is a suite of enterprise workforce optimizationsoftware and services that helps organizations improve everything that impacts the customer experience.
Adtech Global and Verint describe the value of Verint's WFO V11 to their channel partners. Listen and learn what sets Verint apart from other solutions and find out why customers benefit from the unified suite.
This white paper explores the four ways in which IT managers can reduce contact center costs without sacrificing service levels.
This white paper examines the challenges contact centers experience stemming from high call volume, and highlights three case studies where these challenges were handled effectively.
Building business continuity through distributed contact center technology.
Proactive monitoring and reporting service for your Verint applications and hardware performance
Example Executive Report from Global Monitor Service. The Executive Report is monthly overview of all Verint system activities.
The Global Monitor service remotely monitors Verint's applications proactively.
Maximizing customer satisfaction in the virtual call center.
ShoreTel Enterprise Contact Center provides a range of features to satisfy the needs of all organizations, from basic call center capabilities to sophisticated distributed multimedia contact center capabilities.