Contact Center Services Resources

 

Contact Center Services Resources

Contact Center Expertise

Adtech Global for Your Avaya WFO Applications

Adtech Global is a certified Avaya WFO Services Provider, delivering services and solutions to more than 1,000 contact centers.

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Adtech Global for Your Avaya WFO Applications

Adtech Global for Your Contact Center

From implementation to training to consulting and more, Adtech Global has evolved into a go-to services partner.

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Adtech Global for Your Contact Center

Adtech Global For Your Verint Impact 360 Applications

Developing robust and reliable solutions, Adtech Global designs and produces contact center solutions across a diverse range of industries, holding status as a trusted and valued Verint partner.

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Adtech Global For Your Verint Impact 360 Applications

Avaya Capabilities

Adtech Global, an official Avaya channel partner, provides a full array of products and services to help you successfully sell and service your customer’s Avaya WFO solution.

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Avaya Capabilities

Verint Capabilities

Adtech Global, an official Verint channel partner in the United States and EMEA, provides a full array of products and services to help you successfully sell and service your customers' Verint solution.

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Verint Capabilities

General

Adtech Global Support

Why choose Adtech Global for your support? Our Technical Assistance Center has fast response targets and automatic escalations.

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Adtech Global Support

Avaya WFO Contact Center Services

Adtech Global offers a variety of Avaya WFO services to meet all your contact center needs.

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Avaya WFO Contact Center Services

Implementation & Configuration Services

Adtech Global's experienced implementation engineers, project managers and technical specialists are trained in the complexities of integrating Verint Impact 360 and Avaya WFO solutions, hardware and software.

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Implementation & Configuration Services

Verint Impact 360 Contact Center Services

From implementation to training to consulting and more, Adtech Global is the go-to Verint services provider.

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Verint Impact 360 Contact Center Services

Global Monitor Service

Global Monitor

Maximize business continuity for your entire Verint Impact 360 and Avaya WFO environments with Global Monitor.

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Global Monitor

VIDEO: Global Monitor Service

The Global Monitor service remotely monitors Verint's applications proactively.

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VIDEO: Global Monitor Service

Whitepaper: Preventing Catastrophe in the Contact Center

Prevent catastrophe in your contact center by using intelligent alarming as a lifeline for contact center software.

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Whitepaper: Preventing Catastrophe in the Contact Center

Consulting Services

Ignite Speech Analytics

Use the voice of your customers to build cost containment and customer service strategies throughout your contact center and back-office.

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Ignite Speech Analytics

Onsite Optimization

Leverage WFM and QM solutions for maximum impact on your business.

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Onsite Optimization

Whitepaper: Discovering the ROI of Speech Analytics

Leverage your Speech Analytics solution and discover the ROI behind interpreting data from what your customers are saying.

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Whitepaper: Discovering the ROI of Speech Analytics

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