Contact Center Services Resources

 

Contact Center Services Resources

Contact Center Expertise

Adtech Global for Your Avaya WFO Applications

Adtech Global is a certified Avaya WFO Services Provider, delivering services and solutions to more than 1,000 contact centers.

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Adtech Global for Your Avaya WFO Applications

Adtech Global for Your Contact Center

From implementation to training to consulting and more, Adtech Global has evolved into a go-to services partner.

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Adtech Global for Your Contact Center

Adtech Global For Your Verint Impact 360 Applications

Developing robust and reliable solutions, Adtech Global designs and produces contact center solutions across a diverse range of industries, holding status as a trusted and valued Verint partner.

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Adtech Global For Your Verint Impact 360 Applications

Avaya Capabilities

Adtech Global, an official Avaya channel partner, provides a full array of products and services to help you successfully sell and service your customer’s Avaya WFO solution.

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Avaya Capabilities

Verint Capabilities

Adtech Global, an official Verint channel partner in the United States and EMEA, provides a full array of products and services to help you successfully sell and service your customers' Verint solution.

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Verint Capabilities

General

Adtech Global Support

Why choose Adtech Global for your support? Our Technical Assistance Center has fast response targets and automatic escalations.

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Adtech Global Support

Avaya WFO Contact Center Services

Adtech Global offers a variety of Avaya WFO services to meet all your contact center needs.

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Avaya WFO Contact Center Services

Implementation & Configuration Services

Adtech Global's experienced implementation engineers, project managers and technical specialists are trained in the complexities of integrating Verint Impact 360 and Avaya WFO solutions, hardware and software.

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Implementation & Configuration Services

Verint Impact 360 Contact Center Services

From implementation to training to consulting and more, Adtech Global is the go-to Verint services provider.

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Verint Impact 360 Contact Center Services

Global Monitor Service

Global Monitor

Maximize business continuity for your entire Verint Impact 360 and Avaya WFO environments with Global Monitor.

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Global Monitor

VIDEO: Global Monitor Service

The Global Monitor service remotely monitors Verint's applications proactively.

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VIDEO: Global Monitor Service

Whitepaper: Preventing Catastrophe in the Contact Center

Prevent catastrophe in your contact center by using intelligent alarming as a lifeline for contact center software.

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Whitepaper: Preventing Catastrophe in the Contact Center

Consulting Services

4 Ways to Get Started With Speech Analytics Data Analysis

Ensure your company starts receiving the ROI of Speech Analytics immediately by taking these first 4 recommended steps.

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4 Ways to Get Started With Speech Analytics Data Analysis

FlexAssist

Flexible consulting, training and assistance for your Workforce Management and Quality Monitoring applications.

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FlexAssist

Ignite Speech Analytics

Use the voice of your customers to build cost containment and customer service strategies throughout your contact center and back-office.

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Ignite Speech Analytics

Onsite Optimization

Leverage WFM and QM solutions for maximum impact on your business.

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Onsite Optimization

WEBINAR: 7 Ways to Leverage Speech Analytics to Drive Your Business

In this video, Adtech Global and Verint experts dig into how Speech Analytics can drive your business.

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WEBINAR: 7 Ways to Leverage Speech Analytics to Drive Your Business

Whitepaper: Discovering the ROI of Speech Analytics

Leverage your Speech Analytics solution and discover the ROI behind interpreting data from what your customers are saying.

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Whitepaper: Discovering the ROI of Speech Analytics

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