ShoreTel for Contact Centers

 

ShoreTel for Contact Centers

Simplify and Unify Your Customer Communications with ShoreTel

call center agentBuilt on their highly reliable voice capabilities of their Unified Communications system, ShoreTel's Enterprise Contact Center Solution easily connects internal and external customers to the right agent at the right time. The result? Lowered costs and an improved customer experience that help to transform your contact center into a revenue center.

Adtech Global is a select ShoreTel channel partner that provides world-class consulting, implementation and support for your ShoreTel Contact Center system. With over a decade of experience in the telecom industry, Adtech Global tailors solutions which maximize the efficiencies of unified communications for our customers' contact centers.

Features and Benefits

  • Advanced Call Routing ensures that customers are connected to the right person the first time
  • Advanced Reporting enables you to gain full control of your operation while also gaining valuable insight into your delivered customer experience.
  • Built-In IVR enables you to introduce self-service capabilities
  • Multi-Media Support comes as standard, enabling you to perform inbound and outbound calling, SMS, email and instant messaging communication with customers
  • Fully Integrated into the major CRM applications providing you with a seamless solution
  • PSTN Connectivity to ensure reliability, even in the event of a WAN failure
  • Return On Investment through reduced agent costs and greater levels of service delivery to transform your contact center into a revenue center

Read ShoreTel's Contact Center Solution Specifications.


"Adtech Global's focus on the customer experience was made apparent through our implementation, and it is great to have Adtech Global available to us 24x7 whenever we have a question or an issue." Dwayne Stewart Director of Secondary Marketing One Mortgage Irving, Texas USA
"Adtech Global has been the perfect technology partner to support our growth strategy. Their engineers have been outstanding throughout the entire job." Tom Harvey IT Director One Fine Stay London, England
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