ShoreTel for Contact Centers

 

ShoreTel for Contact Centers

Simplify and Unify Your Customer Communications with ShoreTel

call center agentBuilt on their highly reliable voice capabilities of their Unified Communications system, ShoreTel's Enterprise Contact Center Solution easily connects internal and external customers to the right agent at the right time. The result? Lowered costs and an improved customer experience that help to transform your contact center into a revenue center.

Adtech Global is a select ShoreTel channel partner that provides world-class consulting, implementation and support for your ShoreTel Contact Center system. With over a decade of experience in the telecom industry, Adtech Global tailors solutions which maximize the efficiencies of unified communications for our customers' contact centers.

Features and Benefits

  • Advanced Call Routing ensures that customers are connected to the right person the first time
  • Advanced Reporting enables you to gain full control of your operation while also gaining valuable insight into your delivered customer experience.
  • Built-In IVR enables you to introduce self-service capabilities
  • Multi-Media Support comes as standard, enabling you to perform inbound and outbound calling, SMS, email and instant messaging communication with customers
  • Fully Integrated into the major CRM applications providing you with a seamless solution
  • PSTN Connectivity to ensure reliability, even in the event of a WAN failure
  • Return On Investment through reduced agent costs and greater levels of service delivery to transform your contact center into a revenue center

Read ShoreTel's Contact Center Solution Specifications.


“The Adtech Global remote admin training team was great and we can now administer the system and manage our supervisors effectively.” Michelle Medeiros Senior Call Center Engineer RBS Network Service Delivery Rhode Island USA
"With Adtech Global’s vast experience and knowledge on the Verint platform, our organization received exceptional WFM training."  Elizabeth Plaza Supervisor, WFM SWBC Texas USA
Not only was Adtech Global helpful prior to training and during training, but their quick turnaround time and dedication to the entire project was especially helpful. Racheal Bell Technical Project Manager Avaya Professional Services USA
“Adtech Global’s patient and friendly instructors provided “education” vs “training” and equipped our team with knowledge we can apply in the contact center daily.” Ambrosia Belville Workforce Analyst McKesson San Francisco, CA USA
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