ShoreTel for Contact Centers


ShoreTel for Contact Centers

Simplify and Unify Your Customer Communications with ShoreTel

call center agentBuilt on their highly reliable voice capabilities of their Unified Communications system, ShoreTel's Enterprise Contact Center Solution easily connects internal and external customers to the right agent at the right time. The result? Lowered costs and an improved customer experience that help to transform your contact center into a revenue center.

Adtech Global is a select ShoreTel channel partner that provides world-class consulting, implementation and support for your ShoreTel Contact Center system. With over a decade of experience in the telecom industry, Adtech Global tailors solutions which maximize the efficiencies of unified communications for our customers' contact centers.

Features and Benefits

  • Advanced Call Routing ensures that customers are connected to the right person the first time
  • Advanced Reporting enables you to gain full control of your operation while also gaining valuable insight into your delivered customer experience.
  • Built-In IVR enables you to introduce self-service capabilities
  • Multi-Media Support comes as standard, enabling you to perform inbound and outbound calling, SMS, email and instant messaging communication with customers
  • Fully Integrated into the major CRM applications providing you with a seamless solution
  • PSTN Connectivity to ensure reliability, even in the event of a WAN failure
  • Return On Investment through reduced agent costs and greater levels of service delivery to transform your contact center into a revenue center

Read ShoreTel's Contact Center Solution Specifications.

“The Adtech Global remote admin training team was great and we can now administer the system and manage our supervisors effectively.” Michelle Medeiros Senior Call Center Engineer RBS Network Service Delivery Rhode Island USA
"With Adtech Global’s vast experience and knowledge on the Verint platform, our organization received exceptional WFM training."  Elizabeth Plaza Supervisor, WFM SWBC Texas USA
Not only was Adtech Global helpful prior to training and during training, but their quick turnaround time and dedication to the entire project was especially helpful. Racheal Bell Technical Project Manager Avaya Professional Services USA
“Adtech Global’s patient and friendly instructors provided “education” vs “training” and equipped our team with knowledge we can apply in the contact center daily.” Ambrosia Belville Workforce Analyst McKesson San Francisco, CA USA
“The trainers at Adtech Global know the product well. It was nice to have had such a knowledgeable teacher that was clearly very familiar with the solutions.” Letisia Castleberg Client Services Technical Analyst Great Lakes Higher Education Loan Services, Inc. WI USA
“The training instructors at Adtech Global are great! In addition to providing an in-depth course around the solution, they took the time to answer all of our questions thoroughly.” Tracy Buster Customer Care Manager Champion Energy Services TX USA
“The training instructors do a great job covering all aspects of WFO – whether application or knowledge based, they know how to enable our team to leverage the WFO solution.” Donnie Gravley Sr. Manager Program Integration & Training Shellpoint Mortgage SC USA
“The Pemco team agreed that our Adtech Global instructor was the best WFM trainer we have ever had." Naomi Fujita Workforce Analyst PEMCO Mutual Insurance Company WA USA
"Adtech Global was knowledgeable in every aspect of WFM and also had real life experiences in many areas of contact center operations." Naomi Fujita Workforce Analyst PEMCO Mutual Insurance Company WA USA
"Along with learning about the specific tools within WFM, we learned the benefits and impacts those tools can have within the organization.” Naomi Fujita Workforce Analyst PEMCO Mutual Insurance Company WA USA
"Our trainer was able to create an engaging and interactive training experience for all participants." Mandy Research Analyst Oregon DMV Oregon United States
“The trainer from Adtech Global delivered a very informative, interactive and engaging session for our team.” Consultant A Large Credit Card Company USA
“Adtech Global provided us with an expert trainer who was not only extremely knowledgeable about the product, but also entertaining and engaging in the way he presented it.” Systems Engineer A Large Credit Card Company USA
"Adtech Global’s ability to adjust and think quickly ensured a successful training experience." Eva Della-Motta Reliance Home Comfort Canada
"Adtech Global’s services team went the extra mile to provide helpful training for a successful upgrade and implementation. We greatly appreciate their efforts!" Roger Newton Cambia Health Solutions Portland, OR
"Adtech Global had a wonderful implementation and training program, and they continue to be an excellent resource for questions and assistance even 9 months later." Kristine Hartkopf Customer Support Center Manager Freeman Grand Prairie, Texas USA
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