Cloud Contact Center Solution

 

Cloud Contact Center Solution

Experience SKY 

The full suite of Verint's Workforce Optimization solutions can now be experienced in a cloud environment to simplify operations and cut expenses—while still controlling your own ACD/PBX.

Your complete Verint WFO operations—including servers, hardware, software and services—are managed 24x7 in a secure data center, eliminating the need to purchase premise-based hardware and software, and the extensive time to manage each.

Instead, contact centers pay a simple per-agent monthly license fee with the flexibility to scale their services up or down without the price of management and operations.

 

Enjoy SKY Benefits:

  • Affordable, monthly subscription
  • Save on operating and management costs
  • Remain up-to-date with latest Verint release
  • Fast implementation by Verint experts
  • Utilize IT resources more efficiently
  • Scale up or down quickly and affordably
  • Ensure your data is protected in our state-of-the-art secure environment

View the SKY brochure here

Learn about the security of the SKY solution here

Adtech Global's SKY Communicates Seamlessly With Your Onsite PBX/ACD


Cloud-based Verint

   


"Adtech Global provided excellent service beginning with the installation of our Verint applications, and has been a valued partner ever since." Kevin Keehan Senior IT Manager Level One Greer, SC USA
“The commitment and professionalism shown by all the Adtech Global team is highly commendable and very much welcomed here in IMT English Heritage." Steven Slade Head IMT Programmes English Heritage Wiltshire, United Kingdom
"We are very pleased with the resolutions we have seen from your support team. Your technical expertise was evident when you were able to identify a complex issue quickly and professionally." Bryan Smathers Network Specialist II Federal Credit Union Lake Mary, Florida USA
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FAQS

  • How is my data secured in the cloud?

    Adtech Global requires that all users have a valid username and password to access the data. We utilize industry standard Secure Socket Layer (SSL) encryption to secure data as it travels back and forth to the Adtech Global cloud.

  • Does the cloud-based WFO solution meet PCI compliance?

    Verint provides the tools necessary for your company to be PCI compliant, however Verint is not PCI compliant. Unlike premise-based offerings, Adtech Global's cloud-based WFO includes basic encryption when data is in transit or at rest.

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