Call Recording & Quality Monitoring

  

Call Recording & Quality Monitoring

Use Captured Data to Improve Your Operations

Call Recording

Call RecordingContact centers of all sizes around the globe rely on Verint® call recording solutions for full-time and compliance recording. Verint and Adtech Global provide a reliable, scalable turn-key solution for full-time call recording and compliance call recording to capture, evaluate, and learn from customer interactions seamlessly in TDM, IP, and mixed telephony environments. Verint's Impact 360® Call Recording is a robust, reliable full-time recording solution to help contact centers meet a range of needs including capturing, indexing and retrieving up to 100 percent of customer and caller interactions in traditional TDM, IP, mixed telephony, and mobile phone environments.

Call Recording

 

Quality Monitoring

Impact 360 Quality Monitoringincludes advanced data storage, retrieval, and presentation capabilities, along with tools to evaluate and enhance staff performance, coaching and training. Quality Monitoring is a powerful solution that offers visibility into how well your agents interact with your customers — and how effectively your processes and technologies support them. Synchronized voice and data recording enables conversations to be captured between your customers and agents, as well as the corresponding activities taking place at agents’ desktops. Recorded interactions are tagged and stored automatically for easy, intuitive search and replay to enable authorized users throughout your company to view the entire flow of the contact, including transfers, conferences, and hold times.

Features & Benefits

  • Screen and Call Recording to capture conversations between agents and customers, as well as activities taking place at agents' desktops
  • Data Storage and Retrieval to enable scaling of hundreds of terabytes while reducing or eliminating the need for traditional archiving
  • Administration and Reporting to provide multiple workforce optimization administration across multiple sites, helping you make better decisions faster
  • Contact Visualizer to depict volumes of captured interactions graphically to quickly identify patterns and trends within your recorded contacts
  • Encryption Management to comply with Payment Card Industry (PCI) standards using AES-256 encryption, allowing protection when data is recorded, in transit and archived
  • Evaluations with Quality Monitoring to design intelligent forms quickly and tailor them to your business objectives
  • Additional Functions available for Impact 360 that can help you address specific requirements of your business

 All information is based on Verint's 5th-Generation, Impact 360® Workforce Optimization Suite.

“"Their high level of expertise means they play a valuable part in the Endemol IT organization, acting as a virtual part of the team."” Mark Cotterel Head of IT Endemol London, UK
“"Adtech Global takes the time to fully understand our business and the challenges we are facing."” Subhash Sreedharan Head of IT Dreams High Wycombe, England
“"Adtech Global's communicative approach ensures that our importance as a customer is never to be underestimated."” Paul Newman Head of IT LeasedriveVelo Wokingham, England
“"Adtech Global provided excellent service beginning with the installation of our Verint applications, and has been a valued partner ever since."” Kevin Keehan Senior IT Manager Level One Greer, SC USA
More

FAQs

  • Does Adtech Global provide any service to monitor my entire system, including my Verint applications?

    Yes. Adtech Global offers a revolutionary managed service called Global Monitor which predicts, isolates and diagnoses problem occurrences and anticipates capacity shortfalls for your entire system. Read more about Global Monitor here.

  • How can Adtech Global add value to my Verint purchase?

    Today, Adtech Global offers every type of service you need for your Verint solution and for more than ten years, Adtech Global has successfully delivered complete, total solutions. From first class implementation, consulting, hardware configuration, to our 24/7 customer care teams, Adtech Global helps ensure your Verint solution is running most efficiently with little interruption to your business. Adtech Global reduces your up-front hardware investment by offering platforms that take up less rack space at a price not matched by other vendors. Our in-house design and manufacturing capabilities combined with our world-class expertise in computer telephony integration, makes Adtech Global the worldwide leader in providing quality “start to finish” solutions.

View more   FAQs Home
Contact Us | Terms of Use | Privacy Policy | Sign In |
© 2000 - 2013 Adtech Global
Site Map
User found in Americas: US